This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 1 voice.
Last updated by panagiotisL-3 9 months, 1 week ago.
Assisted by: Shekhar Bhandari.
Author | Posts |
---|---|
December 2, 2024 at 4:41 am #16464136 | |
panagiotisL-3 |
Background of the issue: Symptoms: Questions: |
December 2, 2024 at 8:16 am #16464480 | |
panagiotisL-3 |
KIND REMINDER WE WANT TO SPEAK WITH LIVE CHAT AGENT!!!!!! |
December 3, 2024 at 3:07 am #16469183 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. Can you please explain the issue in details, please provide me few screenshots, links where I can see the issue so I can check this issue Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. This info is private and available to you and WPML supporters only. Note: Look forward to your reply. Thanks |
December 3, 2024 at 5:33 am #16469321 | |
panagiotisL-3 |
Hi Shekhar why I am not able to connect to a live chat option. I have been trying for a week so I could get this solve in real time. But anyway I am sharing the credentials and screenshots. |
December 3, 2024 at 5:39 am #16469322 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello 🙂 Chat support depends upon supporters availability, it looks like when you are trying to open a chat there are no supporters available to take the chat as a result tickets are being created. You can provided the details and login details here, I will try my best to resolve the issue quickly. Enabled the private reply for you. Thanks |
December 3, 2024 at 5:42 am #16469329 | |
panagiotisL-3 |
I am attaching the screenshot of both front end and backend of a product, check how the content is in backend but in front end it is not in the same formatting. |
December 3, 2024 at 5:43 am #16469361 | |
panagiotisL-3 |
I can not see the option to share credentials. |
December 3, 2024 at 5:44 am #16469363 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I have enabled the private reply for you. Thanks |
December 3, 2024 at 5:53 am #16469373 | |
panagiotisL-3 |
This issues with some products only and not with all products. |
December 3, 2024 at 5:54 am #16469374 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator. Can you disable this IP check for some time so I can check the issue. Thanks |
December 3, 2024 at 6:06 am #16469425 | |
panagiotisL-3 |
I have disabled. |
December 3, 2024 at 6:08 am #16469427 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, The login page says the user is not registered, can you please check and confirm it. Thanks |
December 3, 2024 at 6:10 am #16469431 | |
panagiotisL-3 |
Enable the private message again, |
December 3, 2024 at 6:12 am #16469435 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Sure, enabled it again Thanks |
December 3, 2024 at 6:28 am #16469449 | |
Shekhar Bhandari WPML Supporter since 03/2015
Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello there, I see the issue is happening even without WPML, can you disable WPML and test the issue? Further, I would suggest you to change the theme to see if it's coming from theme Thanks |