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This topic contains 2 replies, has 1 voice.

Last updated by panagiotisL-3 9 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 2, 2024 at 4:41 am #16464136

panagiotisL-3

Background of the issue:
I am experiencing an issue with the formatting of product descriptions on my site, hidden link. Despite ensuring that the New Lines Character under the XLIFF settings is set to "Do Nothing," the translated product descriptions do not retain the correct paragraph formatting.

Symptoms:
The product descriptions appear as if they are stuck together without proper paragraph spacing, even though the original content includes appropriate paragraph breaks.

Questions:
Could you please help me identify the cause of this issue?
How can I ensure that the product descriptions in translated content display correctly with proper paragraph formatting?

December 2, 2024 at 8:16 am #16464480

panagiotisL-3

KIND REMINDER WE WANT TO SPEAK WITH LIVE CHAT AGENT!!!!!!

December 3, 2024 at 3:07 am #16469183

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you please explain the issue in details, please provide me few screenshots, links where I can see the issue so I can check this issue

Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 3, 2024 at 5:33 am #16469321

panagiotisL-3

Hi Shekhar why I am not able to connect to a live chat option. I have been trying for a week so I could get this solve in real time. But anyway I am sharing the credentials and screenshots.

December 3, 2024 at 5:39 am #16469322

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello 🙂

Chat support depends upon supporters availability, it looks like when you are trying to open a chat there are no supporters available to take the chat as a result tickets are being created.

You can provided the details and login details here, I will try my best to resolve the issue quickly.

Enabled the private reply for you.

Thanks

December 3, 2024 at 5:42 am #16469329

panagiotisL-3

I am attaching the screenshot of both front end and backend of a product, check how the content is in backend but in front end it is not in the same formatting.
Name of the product in greek is, Wavy Rabbit With Finger Movement Pink
The product link is hidden link

Screenshot 2024-12-03 at 11-09-51 Wavy Rabbit With Finger Movement Pink Erotic Sex Shop Sex Shop Cyprus Online Sex Shop.png
Screenshot 2024-12-03 at 11-09-32 Edit product “Wavy Rabbit With Finger Movement Pink” ‹ Erotic Sex Shop Sex Shop Cyprus Online Sex Shop — WordPress.png
December 3, 2024 at 5:43 am #16469361

panagiotisL-3

I can not see the option to share credentials.
Should I share it over here directly ?

December 3, 2024 at 5:44 am #16469363

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have enabled the private reply for you.

Thanks

December 3, 2024 at 5:53 am #16469373

panagiotisL-3

This issues with some products only and not with all products.

December 3, 2024 at 5:54 am #16469374

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.

Can you disable this IP check for some time so I can check the issue.

Thanks

December 3, 2024 at 6:06 am #16469425

panagiotisL-3

I have disabled.
Try login now with /wp-admin instead

December 3, 2024 at 6:08 am #16469427

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The login page says the user is not registered, can you please check and confirm it.

Thanks

December 3, 2024 at 6:10 am #16469431

panagiotisL-3

Enable the private message again,
I will send you the new one

December 3, 2024 at 6:12 am #16469435

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure, enabled it again

Thanks

December 3, 2024 at 6:28 am #16469449

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I see the issue is happening even without WPML, can you disable WPML and test the issue? Further, I would suggest you to change the theme to see if it's coming from theme

Thanks