This thread is resolved. Here is a description of the problem and solution.
Problem:
The client experienced an issue where posts were automatically translated without their selection, leading to unexpected charges.
Solution:
We reviewed the settings and found that the automatic translation feature was inadvertently enabled for all posts. To resolve this, we recommend you check your WPML settings to ensure that the 'Automatic Translation' option is set only for the content you wish to translate. Here's a step-by-step guide on how to adjust these settings:
1. Go to WPML > Settings.
2. Navigate to the 'Translation Management' section.
3. Ensure that the 'Automatic Translation' option is disabled or properly configured to exclude unintended content.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 2 months, 1 week ago.
Assisted by: Paola Mendiburu.