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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced an issue where posts were automatically translated without their selection, leading to unexpected charges.
Solution:
We reviewed the settings and found that the automatic translation feature was inadvertently enabled for all posts. To resolve this, we recommend you check your WPML settings to ensure that the 'Automatic Translation' option is set only for the content you wish to translate. Here's a step-by-step guide on how to adjust these settings:
1. Go to WPML > Settings.
2. Navigate to the 'Translation Management' section.
3. Ensure that the 'Automatic Translation' option is disabled or properly configured to exclude unintended content.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by Paola Mendiburu 2 months, 1 week ago.

Assisted by: Paola Mendiburu.

Author Posts
September 12, 2025 at 9:40 am

lukasL-6

Background of the issue:
I recently translated specific pages on trustselect.org and intentionally did not enable automatic translation for other or new posts. However, the system also translated posts I did not select, resulting in unexpected charges. You can view the issue in this screencast: hidden link.

Symptoms:
The system translated posts I did not select, leading to unexpected charges.

Questions:
Why did the system translate posts I did not select?
How can I ensure no automatic translations occur without my explicit consent?
Can I get a refund for the unexpected charges?

September 12, 2025 at 10:26 am #17397149

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

I have converted this into a ticket since I didn’t receive a response in the chat.

In this video, I show you how I solved the issue with the post translation:
hidden link