[Resolved] Can't find some terms that i want to translate.
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to find and translate certain strings using WPML on their website. Even after locating and translating the string, it did not appear on the page. The client also inquired about translating a form without purchasing an additional plugin add-on. Solution: We recommended two methods to locate and translate missing strings: 1. Enable the option 'Look for strings while pages are rendered' in WPML > String Translation, visit the page where the string should appear, and then search for the string again in WPML. 2. If the string is still not found, it might be categorized as an admin text string. We provided documentation on how to find and translate admin text strings: Translate Admin and Settings Strings and related issues: Finding Strings that Don't Appear on the String Translation Page. Regarding the form translation, the plugin's website indicated that both WPML and a specific add-on are required to translate the content effectively due to limitations imposed by the plugin developers.
If this solution does not resolve your issue or seems irrelevant, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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Certain strings may require a specific procedure to be located and translated.
Moreover, the proper method for translating strings greatly depends on how they have been incorporated into the theme/plugin.
IMPORTANT: Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.
Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.
Please attempt both methods and check if either of them resolves the issue.
Method 1:
Navigate to WPML > String Translation, and at the bottom of the page, you will find a checkbox labeled "Look for strings while pages are rendered." You can enable (check) that option, then go to the front end to a page where the string is displayed, and afterward return to WPML > String Translation to search for that string and see if it now appears.
Method 2:
If you can't locate them within WPML > String Translation, they might be included as admin text strings.
PS: There is also something important to mention; if the strings come from outside of WordPress, it would be impossible for WPML to see or translate them.
1. Can you please share the page URL where I can see that string, what is the exact string and in what language you are trying to transalte it to?
2. I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.
Our Debugging Procedures
I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.
- Prior to granting us access, please ensure that the site files and database are backed up.
If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link
As i'm a beginner web-developper, i didn't find the FTP credentials in order to send them to you. If it's necessary, i'll contact my hosting support to give me this information and pass it to you. Please let me know.
FYI, i contacted "ListyGo theme" support and they said that i have to buy their Add-on (hidden link) in order to translate the theme to more than two languages, but if i can avoid buying it, it would be better.
So, i'm waiting for your reply to know whether we can translate the site without their add-on or not.
From what I can see, the plugin's website clearly states that you need both WPML and their specific add-on to translate the content effectively.
Unfortunately, the plugin developers have imposed a limitation that prevents WPML from accessing and translating the content on its own. Therefore, an additional add-on is necessary to overcome this limitation.
If you decide to purchase it, please ensure they provide step-by-step documentation on how to use the add-on. This will help confirm that it meets your needs.
I hope that you will find this recommendation helpful.
