Background of the issue:
I am experiencing an issue with WPML on my website hidden link, where over 142,000 translation credits were consumed due to unintended duplicate translations. This was likely caused by a misconfiguration or a bug in our automation setup. We have disabled the automation and are now managing translations manually. We have reviewed our logs and can identify the redundant requests.
Symptoms:
Over 142,000 translation credits were consumed due to unintended duplicate translations triggered within seconds of each other.
Questions:
Can the affected credits be re-credited to our account?
Is access to our site needed, or is any further information required?
I have shared the details with our second-tier team for a detailed review and am waiting for their feedback. We will get back to you as soon as possible. Please wait.
I hope this message finds you well. I wanted to kindly follow up, as I haven’t heard back from you regarding my refund request.
As you can see, my current invoice is again below USD 10, which shows that the previous issue no longer occurs. I would be truly grateful if you could process the refund, as the amount is significant for me and it’s clear that the same articles were translated multiple times.
Thank you very much for your support and understanding.
