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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 18 replies, has 0 voices.

Last updated by Bobby 3 days, 19 hours ago.

Assisted by: Bobby.

Author Posts
February 20, 2026 at 5:14 pm #17839141

janR-59

WPML ist simply not working with this setup and enfold.
The Translations are not showing up. the menu synch is not working. nothing works. I mean this can't be difficult.
The translated pages render something completely wrong....
the synched menus don't keep the structure.
I actually don't know where to begin, other then stating that WPML is simply not compatible with this theme.

February 20, 2026 at 6:40 pm #17839358

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Thank you for reaching out to our team, I'll be happy to help see what is happening.

There are no known issues with Enfold at the moment, also I will share the documentation from their team on how to translate Enfold with WPML for reference:
hidden link

To make sure I test correctly, can you please sahre with me a specific example that I can attempt to reproduce on your site so we are on the same page when testing.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

February 23, 2026 at 6:54 pm #17844178

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Thank you for sharing the above information, unfortunately the login link is no longer working.

If possible to share username/password access details OR a non expiring link that would be great.

February 24, 2026 at 6:58 am #17844841

janR-59

Hi Bobby

please try this email as login: bobby2@onthegosystems.com
and the previously sent pass.

Thanks

February 24, 2026 at 11:17 pm #17849008

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you, the link actually worked well.

I will update you as soon as I have feedback.

February 25, 2026 at 5:01 pm #17852486

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I was able to reproduce the issues, this will require further testing in a local environment.

I will update you shortly with my findings

February 26, 2026 at 12:05 pm #17856358

janR-59

Thank you. looking forward to it

February 26, 2026 at 7:29 pm #17857905

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I am currently testing this and found that removing avia-slideshow-inner class resolves the issue.

Does this ring a bell at all? Maybe a slider that is added to the page?

February 26, 2026 at 8:05 pm #17857992

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Further reviewing this, the WPML->Settings->Custom Post Types sections are adjusted.

There are certain fields that come with a "lock" icon, these fields should not be changed as that can cause issues with the way WPML will work an could cause issues.

I have temporarily revert them to default settings, however, that alone is not solving the issue.

See this screencast I recorded.

It's as if a layer is added from another page on top of your translations.

NOTE: I have never seen this before, especially with enfold which is 100% compatible with WPML.

hidden link

Screenshot 2026-02-26 at 11.50.33 AM.png
Screenshot 2026-02-26 at 11.48.53 AM.png
February 27, 2026 at 10:59 am #17859453

janR-59

Thanks, Bobby,

but I am still lost. How do I solve this now having translated the pages (having used basically all credits) and no solution in mass-turning-off the on-top-layer.
The pages do work in EN and the translations features this layer (somehows) and then we haven't addressed the menu issue.

Please help

March 2, 2026 at 12:34 pm #17864470

janR-59

Hi Bobby,

any update on this matter? Appreciated, thanks

March 2, 2026 at 7:42 pm #17866248

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

If possible please share with me how this top layer is being added?

I am escalating this further to our compatibility team, however, it would greatly help us and speed up the process if we know how this layer is being added and from where within the theme options or page builder.

March 4, 2026 at 9:18 am #17871069

janR-59

Hi Bobby,

there's is not much I can share as I don't know where this top layer comes from as it only appears in the translated pages. Thus, it must be something that happens during the translations.

Thanks for your continues assistance in this matter

March 4, 2026 at 7:23 pm #17872837

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I have escalated this issue to our compatibility team, if possible please share with me the access details again as they are no longer working.

It's best to share the username / password instead of a URL as I will be sharing this with an internal team.

March 9, 2026 at 4:33 pm #17882763

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Our compatibility team is working on this and I will update you here as soon as we have feedback.