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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author Posts
June 19, 2024 at 7:18 am

bastianH-7

Background of the issue:
I am facing an issue translating the booking system on my website. I have tried many times to resolve this. The issue can be seen on this page: hidden link

Symptoms:
The booking system is not translating as expected.

Questions:
Why is the booking system not translating?
What steps can I take to resolve the translation issue?

June 19, 2024 at 11:21 am #15755313

bastianH-7

Hello sir any update please

June 19, 2024 at 1:49 pm #15756136

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

June 20, 2024 at 6:05 am #15761093

bastianH-7

yes i'm giveing you permission

June 20, 2024 at 3:21 pm #15765059

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I've downloaded a copy of the site and will investigate further. I'll get back to you as soon as possible!

June 21, 2024 at 4:45 am #15770537

bastianH-7

Please update me Thanks

June 21, 2024 at 4:52 am #15770594

bastianH-7

Please update me Thanks regarding this issue

June 21, 2024 at 6:53 am #15771607

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

Unfortunately, I don't have a solution for you at the moment. I will escalate this to our 2nd Tier Support for further investigation. I'll get back to you as soon as I have an update.

June 24, 2024 at 7:18 pm #15810816

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

It seems that the payment section, responsible for displaying the agreement checkbox, is coded within the HTML script located at hidden link , as shown in the attached screenshot. Custom programming will be required to make the necessary adjustments, which is outside the scope of our support.

Please reach out to the theme developer and ask them to review the code to assess whether adjustments are necessary for the French language.

Screenshot_299.png

The topic ‘[Closed] I'm faceing an issue to translate booking system’ is closed to new replies.