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[Resolved] Last intervention debug problem

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed help disabling the debug mode on their website, which was left enabled after a previous intervention by the WPML support team, causing the website to slow down.
Solution:
We accessed the client's website using the provided login details and successfully deactivated the debug mode. We then asked the client to verify if the website's performance had improved.

If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please open a new support ticket.

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This topic contains 4 replies, has 1 voice.

Last updated by Noman 2 weeks, 5 days ago.

Assisted by: Noman.

Author Posts
November 22, 2025 at 8:14 am #17600868

tauziB

Background of the issue:
I was trying to ensure that the debug mode is deactivated on our website, hidden link, after it was enabled during your last intervention.

Symptoms:
The debug mode was left enabled, which is slowing down our website.

Questions:
Can you disable the debug mode that was left on during the last intervention?
November 22, 2025 at 8:18 am #17600873

tauziB

please disable debug mode that you left unabled
November 22, 2025 at 8:19 am #17600874

tauziB

talk to human
November 23, 2025 at 10:52 am #17601753

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. To disable the debug mode, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can disable it.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

Thank you
November 24, 2025 at 8:31 am #17603240

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the login details. I deactivated the debug mode on your site so everything should run normally again. Could you please check and confirm?

Thank you