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Supporter timezone: Europe/Bucharest (GMT+02:00)

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Last updated by pedroF-15 1 day, 10 hours ago.

Assisted by: Mihai Apetrei.

Author Posts
November 24, 2024 at 6:29 pm #16437433

pedroF-15

Background of the issue:
I have installed the WPML plugin, and I am trying to get the Menu Items to show up in the Admin Menus area. The issue can be seen at hidden link.

Symptoms:
Menu Items are not showing up in the Admin Menus area, but they are visible on the Front End. The Admin Menu Screen is showing empty.

Questions:
How can I get the Menus to show up in the Admin Menu Dashboard?

November 25, 2024 at 1:14 pm #16439878

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there,

I would like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.

Our Debugging Procedures

I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.

Privacy and Security Policy

We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT

! Prior to granting us access, please ensure that the site files and database are backed up.

If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link

I will await your response.

Kind regards,
Mihai Apetrei

November 26, 2024 at 6:58 pm #16446727

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi, and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for now.

November 27, 2024 at 5:36 pm #16451338

pedroF-15

Hi Thanks for the option to providing this.

Actually, from the day One I installed WPML I am facing issues.

First time when I installed it was not at all loading Languages and again when I connected to the team, manually downloaded languages and uploaded to the table.

then Language choose option came up,

later all the pages gone, again connected to support team they made it to bring it back,

after wards I imported and exported posts into the site again it created an issues in creating exact replica what I had the posts and categories, I disabled the plugin and imported all the posts then it worked perfectly.

Now it is with the menu, I am ok to delete the plugin and to proceed for fresh installation without any issues I want the plugin to work.

But when I deactivate it keeps all old files, tables it stays like junk also.

Kindly help in this regard, we are planning to go live in 3 days and we need to import languages too.

Please help in this regard.
thanks in advance

November 27, 2024 at 10:21 pm #16451827

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there,

As you've suggested, it could indeed be a good solution. It seems that something might have gone wrong during the initial installation of WPML.

To fully reset WPML, you will need to follow a specific set of steps: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/. This ensures that all records and content are properly removed.

I highly recommend creating a complete backup of your website first, just to be on the safe side.

Please let me know how things turn out and if you discover anything new. I look forward to your response.

Mihai

November 28, 2024 at 5:55 pm #16456623

pedroF-15

is it possible to remove completely from your end the plugin as you will be having sound knowledge of the Plugin's in and out.

if Yes please do that and do let me know otherwise I need to study and do that and I will be in confuse whether it is removed completely or not.

Thank you

November 29, 2024 at 1:21 pm #16459708

pedroF-15

Hi I have removed all the files, and deactivated the plugins too. could you please check the things what has been done are correct. so we can go for fresh installation of the Plugin.

thank you