This thread is resolved. Here is a description of the problem and solution.
Problema: El cliente está experimentando conflictos entre el plugin WPML y la sección de "reseñas de clientes" en la página de producto, específicamente con la función de paginación que deja de funcionar. Además, hay problemas con las traducciones que se atascan y requieren corrección manual. Solución: Si estás experimentando problemas similares, te recomendamos proporcionar más detalles sobre el conflicto con WPML, incluyendo capturas de pantalla si es posible, utilizando la función "subir una imagen" que se encuentra debajo de la sección de comentarios. Si tienes múltiples problemas, abre un nuevo ticket de soporte para cada pregunta, lo que ayudará a otros usuarios con problemas similares a encontrar soluciones al buscar en el foro. Si la solución proporcionada aquí resulta ser irrelevante, ya sea porque está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de temas y plugins. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
After conducting various checks, we have noticed that the WPML plugin is causing conflicts with the "customer reviews" section on our product page. The pagination function is not operational.
Both the DIVI experts and our web developer have conducted tests, and the issue disappears when the WPML plugin is deactivated.
Additionally, we are experiencing issues with translations, which become stuck and require manual correction. We kindly request your assistance in finding a solution to this inconvenience.
WordPress 6.4.3 está funcionando con el tema Divi.
WooCommerce Versión 8.6.1
WPML CMS multilingüe 4.6.9
Traducción de cadenas WPML 3.2.9
Could you please provide us with more details about your issue with WPML? In some cases, screenshots can help clarify any confusion or miscommunication. If you have a screenshot, please use the "upload an image" feature below the comment section.
If you have multiple issues, we kindly request you open a new ticket for each question. This will also help other users with similar problems find solutions when searching the forum.
I am writing to you regarding an issue we are experiencing on our website, specifically in the customer reviews section about our products.
Recently, we noticed that we are unable to navigate to the next page in this section. After consulting with DIVI technical support, we conducted several tests and found that the problem is being caused by a third-party plugin, specifically the WPML plugin.
Following DIVI's recommendations, we proceeded to activate and deactivate all plugins, and we observed that when we deactivated the WPML plugin, the customer reviews section worked perfectly, allowing us to navigate to the next page to view other comments. However, upon reactivating the WPML plugin, this functionality was affected.
Therefore, it seems that the WPML plugin is causing this issue on our website. Attached to this message, I am providing a screenshot of an example product so you can clearly see the issue we are facing.
Additionally, we would like to highlight that, despite having the WPML plugin activated, customer reviews are not being translated correctly, Customer reviews are not translated into the Catalan language (they are the same for both languages: Spanish and Catalan)
We request your assistance in resolving this issue as soon as possible. We would appreciate any help or recommendations you can provide to solve this problem and ensure the proper functioning of our website.
We look forward to your prompt response and thank you in advance for your attention and cooperation.
Thank you for the detailed feedback. Do I correctly understand that the issue still happens with all non-WPML plugins disabled except WooCommerce and WooCommerce Multilingual & Multicurrency plugins? Is the customer reviews section part of the Divi theme?
Hello, the problem persists only with the WPML plugin enabled. It seems that it is the WPML plugin that causes the problem. I haven't answered before because we don't work on weekends.
I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
As I mentioned earlier, we have transferred the website to another server and rebuilt it from scratch. We are still testing different aspects, so we prefer not to tackle multiple tasks at the same time. Once we have completed all the tests, the next step will be to fix the WPML errors. We believe it will be possible to do so by early next week. Therefore, we kindly ask you to keep the ticket open and on hold until then.
Thank you for providing your feedback. I hope that the issues you encountered will be resolved during your development. Please note that the support ticket may be closed automatically if there is no activity. However, you are always welcome to open a new support ticket to report any current issues you may have.
