Thank you for contacting WPML support. I’d be happy to assist you with this issue.
Access to the environment where the issue occurs would be very helpful in investigating the reported problem.
Would it be possible to provide us with access to an environment where the issue can be reproduced (preferably a non-production environment with the smallest possible amount of data)? This would allow us to create a copy where we can replicate the issue and look for a solution.
It would also be very helpful to know when the problem first appeared. I can see that your plugins have been updated:
- Did the issue occur before, and the update was an attempt to fix it?
- Or did the problem appear after the update?
I look forward to your reply. Thank you and best regards.
Thank you for your quick and detailed response, as well as for providing access. I have installed the Duplicator plugin to create a backup so that we can properly diagnose the source of the issue.
The backup process is taking unusually long. Normally, it takes about 5 minutes, but in this case it may take significantly longer due to the size of the environment. As soon as the backup is completed, it will be forwarded to our technical team for further investigation - I will keep you updated on the progress.
Additionally, I noticed that multiple copies of this support thread have been created. To keep everything organized, I will redirect the remaining ones to this thread so that all information is available in one place and easy to track.
has the backup process been done please?
Sorry that i created multiple copies of the support thread as im was looking for a livechat support hope to have the issue fixed fast.
You can check the backup progress by logging into the admin panel and navigating to:
- Duplicator / Backups
- the progress is displayed there (for example: "Building Backup 60.0%")
At the moment the status shows "Building Backup 60.0%". Even for larger websites, the process usually takes around 15 minutes. In this case, the server might be under heavier load, which could explain why it is taking longer than usual.
I will check the status again in a few hours. If the backup is still not completed, I will stop the Duplicator process and try generating the backup using the `All-in-One WP Migration and Backup` plugin.
Hi Pawel, thanks for the update. since it has been stuck at 60% for a long time. please go ahead and stop the duplicator process now. i am fine with trying the all in one WP migration plugin as you suggested. lets try that to save time.
I confirm that the backup has been successfully downloaded. It will now be analyzed by our technical team to reproduce the case and prepare a solution.
Duplicator was not able to complete the backup (it estimated about ~5GB), so I stopped the process and deactivated the plugin. I then installed and activated the `All-in-One WP Migration and Backup` plugin, which successfully generated the backup, although the final size was significantly larger than what Duplicator had estimated.
As soon as we have any updates, I will keep you informed.
