Some users are unable to see the translations in the translation queue

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Assisted by: Kor.

Author	Posts
September 4, 2024 at 4:08 pm #16141846
jesus-alonsoE	Background of the issue: Some users are unable to see the pending translations in the translation queue, while others can use the queue normally. When inspecting the page we can see the TypeError: Failed to construct URL. Caché has been cleared and SG caché has been purged. The site in question is hidden link. Symptoms: TypeError: Failed to construct URL. Questions: Why are some users unable to see the pending translations in the translation queue? Are there any specific settings in WPML that need to be adjusted to resolve this issue? How to make the translation queue display all the pending translation for all the users?
September 4, 2024 at 4:21 pm #16141942
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to your Website. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

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