There does appear to be a bigger issue ... I have page nicaseeker.com/forever-smile-dentists, and when WPML plugins are deactivated, it works fine. When they are activated though, I can't access the Elementor page builder and the layout looks terrible - like it's bypassing Elementor page viewer altogether and I'm seeing a page that looks like it's being served without Elementor making it look nice. I tested deactivating and then reactivating both WPML plugins, - deactivating fixed the issue. I then reactivated both WPML plugins and then the page worked fine again. But it leaves me nervous that there's something else going on ... and this is a client page that they have paid for, so I need to make sure it continues to work.
- Please backup the site files and database before providing us access.
- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.
This appears to have been a temporary issue that has resolved. However, I have outstanding issues that are urgent and response times have been very slow. Really hoping you can respond and help resolve the other tickets.
