This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to change their password.
Solution:
We recommend providing more details about the issue you are encountering. Sometimes, screenshots can help clarify the problem where words might fail. Please use the "upload an image" feature below the comment area to provide visual context.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic is split from https://wpml.org/forums/topic/otgs-installer-activation-problem/
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