there was an error in the database and my site stopped showing the data

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Tagged: Exception

This topic contains 14 replies, has 3 voices.

Last updated by Nigel 1 year, 8 months ago.

Assisted by: Christopher Amirian.

Author	Posts
January 16, 2024 at 3:58 pm
sino-thai-companyV	I registered a multilingual plugin today. after activation - there was an error in the database and my site stopped showing the data that was there before, now there is a 404 error
January 16, 2024 at 4:31 pm #15191253
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, We will process the website copying and get back to you as soon as we have news. Thanks.
January 17, 2024 at 9:24 am #15193665
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, First attempt to copy the website failed. Trying again....
January 17, 2024 at 9:33 am #15193711
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Copying failed again. Would you please contact your hosting service provider and ask them to create a copy of the website that we can have access online? You can set the next reply as private. That way we can continue troubleshooting without the fear of changing the live website
January 17, 2024 at 9:44 am #15193834
sino-thai-companyV	you can do everything on the site. I can restore it through hosting if something happens
January 17, 2024 at 10:05 am #15193892
sino-thai-companyV	ok?
January 17, 2024 at 12:33 pm #15194776
sino-thai-companyV	Are you here?
January 17, 2024 at 3:15 pm #15195694
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, I followed multiple troubleshooting steps but it seems that the plugin does not work on your website. I will appreciate it if you could update WordPress so that we can see if that is the problem. Currently you use a very old version of WordPress. I tried to do the update but it did not work. Thanks.
January 17, 2024 at 3:45 pm #15195842
sino-thai-companyV	error Another update is currently in progress
January 17, 2024 at 4:09 pm #15195936
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Yes that is what I get. Please contact your hosting provider and ask if there is any sort of update going on your installation. I am also not sure about that
January 17, 2024 at 4:24 pm #15196061
sino-thai-companyV	now version 6.0.3 Isn't it suitable for your plugin?
January 17, 2024 at 7:05 pm #15196599
sino-thai-companyV	I installed a new version of WordPress. the site opens, but I get an error when going to the pages in the admin panel
January 17, 2024 at 9:39 pm #15197215
sino-thai-companyV	I also updated the theme. An error occurs when navigating to pages in the admin panel
January 18, 2024 at 12:14 pm #15199620
sino-thai-companyV	hello! are you here? can you help me ?
January 18, 2024 at 3:04 pm #15200825
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	Hi there Christopher is off today, let me step in here. Do you still need help? I logged in to your site and I was able to visit the back end page that you experienced errors with according to your last update, and it worked as expected (see screenshot). Were the problems resolved by upgrading WordPress? If you had an old version of WPML to test on your old version of WordPress and something went wrong, if you are still experiencing problems and you have only just started the work of translating your site, it might not be a bad idea to start from scratch. You could go to WPML > Support and follow the Troubleshooting link, and at the bottom of that page use the Reset WPML option to delete all existing WPML tables and deactivate the plugin. Then when you re-activate WPML it would recreate the tables and you would be starting with a clean slate. (Only do this if you have not already translated much content, and if you are still experiencing unexplained errors.)