[Closed] translation icons disappear

Hi there,

In the past we have seen similar issues caused by backend optimization plugins, for example the ones that allow you to optimize the look of the admin area.

Do you happen to use any 3rd party plugins that allow you to edit the look of the backend?

If you have access to a staging site you could try the following suggestion:

1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard theme like 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

NOTE: Do not perform this without an a recent backup.

If you go to Users -> Add a new user as an admin and login using that user does it work ok?

Also, please go to WPML->Translation management->Translators and add yourself as a translator with access to all language pairs.

Let me know your results, please.

If the new user account works OK, go to your User Profile->Edit and scroll to the bottom and share with my your user capabilities (you might be missing some causing this behavior)

Hi there,

Your user might be missing some capabilities.

Please try these steps to reset the user capabilities:

run the following snippet:

function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Just add the above code in your theme's functions.php file (between the <!--?php and ?--> tags) and visit once the front-page.

Then you can remove this snippet.