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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
April 17, 2024 at 2:00 pm #15532838

martinM-28

translation not working after today's update. the translation window will remain unloaded as shown in the attached image

Beze jména.jpg
April 17, 2024 at 2:05 pm #15532977

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. We have released an update for ATE. Please try clearing your browser cache or using a different browser to see if it fixes the issue.

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you for your cooperation

April 17, 2024 at 3:23 pm #15533772

martinM-28

Unfortunately, the translation page doesn't work at all after the last update. None of the items that should be active are working. The page didn't load at all at first - a Ctrl+F5 reload fixed that, but the items remained inactive. Basically, only automatic translation of the entire item works. Copying an item from the original to the translation does not work. Manual correction of the translated text also does not work.

April 18, 2024 at 8:08 am #15535974

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Could you please let me know a bit more details to better understand the issue:

1. So, when you open the translated page in Advanced Translation Editor you are unable to edit the translation manually, right?

2. Are you facing this issue in particular page/post on your site or do all pages/posts have the same issue?

3. Does this issue persists, when you try to use another browser?

4. Please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Thank you

The topic ‘[Closed] translation not working after today's update’ is closed to new replies.