WooCommerce E-banking payments - Description changes

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This topic contains 3 replies, has 3 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author	Posts
September 6, 2024 at 4:53 pm #16149848
vladimirL-13	Background of the issue: I'm using WooCommerce and the WPML plugin. In the tab 'Payments' > 'E-banking', I changed the Description and translated it. In the confirmation email still is shown old text and new text combined. In String translation, I can find my old description text and new description text. Symptoms: In the confirmation email, the old text and new text are shown combined. Questions: How to remove the old description text so it is not shown anymore?
September 7, 2024 at 4:51 am #16150750
Bigul	Hello, Thank you for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. Please try the following steps after a site backup and make sure you are getting the expected results or not. 1) Visit WPML>>String Translation 2) Select both the old and new E-banking payments - Description strings 3) Delete it 4) Visit 'Payments' > 'E-banking' settings 5) Update the description 6) Visit WPML>>String Translation and make sure it shows as expected now or not -- Thanks! Bigul
September 9, 2024 at 8:00 am #16154265
vladimirL-13	Hi Thank you for your response, but after following your instructions I still have the same problem. In the confirmation email, the old description of e-banking is showing. I do not know how to delete it. Can you please advise?
September 9, 2024 at 2:41 pm #16157176
Kor	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

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