Thanks for contacting us. Please backup and try navigating to WPML > Support > Troubleshooting link > Click on "Cancel in-progress automatic jobs". Let me know if this works for you.
Furthermore, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps: https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.
I did this: navigating to WPML > Support > Troubleshooting link > Click on "Cancel in-progress automatic jobs". but no changes still appears at the top of the page.
Thanks for your reply. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
