WPML Setup - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 15 replies, has 1 voice.

Last updated by mykolasR-3 19 hours, 10 minutes ago.

Assisted by: Bobby.

Author	Posts
October 1, 2025 at 5:26 pm #17449744
mykolasR-3	Background of the issue: I have just added the WPML plugin and wanted to start the setup. I have entered the Site Key already. The issue can be seen at this link: hidden link. I have tried disabling the ad blocker and clearing the cache. Symptoms: When I try to set up the plugin, I get a blank page with just the header: WPML Setup. Questions: Why is the setup page showing as blank after entering the Site Key? How can I complete the WPML setup without encountering a blank page?
October 1, 2025 at 5:42 pm #17449866
mykolasR-3	I tried reseting the plugin, increasing the php memory, unregistering and registering again.
October 1, 2025 at 5:56 pm #17449891
mykolasR-3	Also I deactivated everything and activated only the main plugin an it shows this: We have detected a problem with some tables in the database. Please contact WPML support to get this fixed. Table 'u879146452_PafkX.wp_icl_strings' doesn't exist Array ( [language] => en [context] => commercegurus-commercekit [gettext_context] => [domain_name_context_md5] => aa0518655a64c5c97ce772799823888a [name] => Search products... [value] => Search products... [status] => 0 [translation_priority] => optional [allow_empty_value] => )
October 1, 2025 at 7:08 pm #17450131
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please create a working backup before proceeding: 1. Go to your database table wp_options 2. Search for the key WPML(setup) 3. Edit and rename it to WPML(setup).old and save 4. Access the configuration screen it should work OK. Let me know your results, please. NOTE: IF you are not comfortable following these steps please let me know and we can do them for you.
October 2, 2025 at 1:40 pm #17452301
mykolasR-3	In wp_options there is nothing named WPML in my case
October 2, 2025 at 2:01 pm #17452337
mykolasR-3	I would it somewhere else, renamed it, setup launched, but during the setup my website fronend and backend crashed with 503 error. Here are the screenshots. Now it is not done with the setup and I am not sure what to do, on the website I see bugs like in the third screenshot.
October 2, 2025 at 2:05 pm #17452382
mykolasR-3	It also made my checkout from classic to blocks, which conflicted my plugins, I am not sure what to do now, I need to fix this ASAP as this project is online with the ads running.
October 2, 2025 at 2:18 pm #17452395
mykolasR-3	I had to backup my website and lose some work that was done in the meantime, this plugin setup is not that user friendly.
October 2, 2025 at 7:15 pm #17452975
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The setup should be much easier than this, I definetely understand how that can be frustrating. Please note that at the moment this seems to be an edge case unfortunately and not the expected behavior. I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
October 9, 2025 at 5:19 pm #17472249
mykolasR-3	I will do that shortly.
October 9, 2025 at 7:43 pm #17472788
mykolasR-3	Here is the access to the test subdomain: stage.housesigns.nl hidden link [removed]
October 10, 2025 at 3:22 am #17473357
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Ι removed the field from wp_options and the setup is working now. Please go through the configuration,(not sure which languages you would like activated) finish it and let me know once done so I can further review.
October 14, 2025 at 2:37 pm #17484501
mykolasR-3	Thank you, I am trying now, first thing before the setup I noticed there are there issues. The main thing why I purchased this plugin is that I want to have languages under different domains in the same backend. I have tried setting it up here but it says The domain you have entered is invalid. I have tried both with hidden link, hidden link, and without. I have set up the domains already in Hostinger.
October 15, 2025 at 5:51 am #17485642
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for sharing the screenshots! For the purposes of activating the plugin, let's go ahead and select the "different languages in directories" option. Once activated, go to WPML->Languages and from there change to "A different domain per language", and add it there. In that screen you will see a checkbox to "validate" the domain. Please leave that "unchecked", and save your domains. Once done, visit the front end and let me know your results are you able to switch between languages OK? (Make sure to translate the homepage or a test page in order to properly test this.) NOTE: Validation can many times fail, but it is not needed for WPML to work with different domains per language.
October 15, 2025 at 2:03 pm #17487291
mykolasR-3	Thanks for the explanation, I have followed the steps, now I see that in the footer there is a language selector, without icons, also the German version once clicked redirects to not working page.