Problem: You are experiencing an issue where trust seals in the footer work as links in the English version of your website but do not function in the French and Spanish versions. Solution: We recommend using the search feature in the Advanced Translation Editor to locate and translate the links for the trust seals. You can use the search bar and enter "http" to find the links more quickly. For detailed guidance on translating external links, please visit https://wpml.org/faq/how-to-translate-links/#translating-external-links.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The "Edify" logo in the footer links to the English version of the site regardless of the selected language. The expected behavior is for the logo to link to the active translation of the site, similar to the main navigation logo. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to WPML → String Translation. 2. Click on "Not seeing strings that you are looking for?" and then on Admin Texts Translation. 3. Search for the logo link or logo ID. 4. Add it to the String Translation table. 5. Upload your alternate logo to the media library and insert its URL or ID into the translated field.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translations reverting to English after making updates to your Privacy page, which has been translated into Spanish and French. The main concern is that the translation editor is not retaining the previous translations, forcing you to redo the work. Solution: We recommend switching the translation method of your page to use the Advanced Translation Editor. This tool should help maintain your translations even after making updates to the original language. Here's how you can switch: 1. Go to the page in the original language. 2. Select the option to use the Advanced Translation Editor. 3. Complete the translation for the French language using this editor. After you have switched to the Advanced Translation Editor, if the problem persists where updates to the English page cause loss of translations in other languages, please contact our support team for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket.
Problem: You are experiencing an issue where featured images disappear on pages translated into secondary languages. This problem is also visible in the WordPress editor view for the translated page. Solution: We found that in WPML → Settings, the Media (attachment) option was set to 'Not Translatable', which hid the media translation option and did not duplicate the media attachments. We recommend changing this setting to 'Translatable'. After making this change, run the media duplication option in WPML. This action will duplicate the missing images for the translations by creating an entry in the database that links the original image to the translations, without physically duplicating any images on the server.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a 404 error when clicking the French language button in the footer, despite having translated the content. The client also faced issues with the WPML plugin not showing the latest version for update and changes made in Bricksbuilder not being reflected in the WPML editor. Solution: 1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is 4.7.2. This can be done by checking for updates in WP > Plugins > Add New > Commercial Tab. If the updates are not visible, click on the "Check for updates" button. Detailed instructions for updating can be found here: http://wpml.org/faq/install-wpml/. 2. After updating, modify the original page slightly and save it. Then, navigate to the WPML translation editor and ensure the translation is complete and saved. 3. Verify that the translated homepage is published and not in draft or trash mode. You can check this by switching to the French version using the language switcher in the top admin bar. 4. If the WPML plugin still does not show the latest version for update, download the latest versions manually from https://wpml.org/account/downloads/ and upload it to your website.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
