Problem: You are experiencing an issue where featured images disappear on pages translated into secondary languages. This problem is also visible in the WordPress editor view for the translated page. Solution: We found that in WPML → Settings, the Media (attachment) option was set to 'Not Translatable', which hid the media translation option and did not duplicate the media attachments. We recommend changing this setting to 'Translatable'. After making this change, run the media duplication option in WPML. This action will duplicate the missing images for the translations by creating an entry in the database that links the original image to the translations, without physically duplicating any images on the server.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a 404 error when clicking the French language button in the footer, despite having translated the content. The client also faced issues with the WPML plugin not showing the latest version for update and changes made in Bricksbuilder not being reflected in the WPML editor. Solution: 1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is 4.7.2. This can be done by checking for updates in WP > Plugins > Add New > Commercial Tab. If the updates are not visible, click on the "Check for updates" button. Detailed instructions for updating can be found here: http://wpml.org/faq/install-wpml/. 2. After updating, modify the original page slightly and save it. Then, navigate to the WPML translation editor and ensure the translation is complete and saved. 3. Verify that the translated homepage is published and not in draft or trash mode. You can check this by switching to the French version using the language switcher in the top admin bar. 4. If the WPML plugin still does not show the latest version for update, download the latest versions manually from https://wpml.org/account/downloads/ and upload it to your website.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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