This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Author | Posts |
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January 6, 2025 at 9:15 pm #16567507 | |
milcoP |
Background of the issue: Symptoms: Questions: |
January 7, 2025 at 6:06 am #16568002 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for contacting us. Could you please share the URL of the page in question here so that I could check? |
January 7, 2025 at 8:15 am #16568288 | |
milcoP |
hidden link the weird thing is that the other languages do work. e.g. |
January 7, 2025 at 8:28 am #16568335 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
January 7, 2025 at 4:04 pm #16570720 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I've checked hidden link and everything seems to look fine for me. Could you share some screenshots from your end? |
January 9, 2025 at 10:55 am #16577180 | |
milcoP |
Yes, |