This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
- | 8:00 – 13:00 | 9:00 – 13:00 | 9:00 – 13:00 | 8:00 – 12:00 | 8:00 – 12:00 | - |
- | 14:00 – 17:00 | 14:00 – 18:00 | 14:00 – 18:00 | 13:00 – 17:00 | 13:00 – 17:00 | - |
Supporter timezone: Europe/Zagreb (GMT+01:00)
Tagged: Exception
This topic contains 0 replies, has 2 voices.
Last updated by Bruno Kos 19 hours, 44 minutes ago.
Assisted by: Bruno Kos.
Author | Posts |
---|---|
November 13, 2024 at 12:03 pm | |
nicoC-5 |
Background of the issue: Symptoms: Questions: |
November 13, 2024 at 1:07 pm | |
November 13, 2024 at 4:16 pm #16398612 | |
nicoC-5 |
Hi I still did not here back. Please contact me. |
November 14, 2024 at 6:37 am #16400759 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. |
November 14, 2024 at 8:14 am #16400980 | |
nicoC-5 |
I have an exact copy of the website already! Can you use my dev Enviroment? |
November 14, 2024 at 8:56 am #16401269 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
Can I create a Duplicator from that staging site? Because sometimes we are not able to debug sites directly and we need site copies to do it locally. Please provide me with WordPress and FTP credentials for the staging. |
November 14, 2024 at 9:02 am #16401288 | |
nicoC-5 |
In that case feel free to duplicate the live envirement for your debugging process. I think we will generate an extra form for italian on live, just so you know. Also yesterday when I sent a copy to my dev the issue was the same, but once I started duplicating forms and making test sites, the french would also show the origninal german language. We do not like to tranlate the posts and pages with the WMPL tranlater. We use the WordPress Page editor function. |
November 14, 2024 at 10:31 am #16401668 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
I see, so now on hidden link is Italian. So I can't see the issue here and nothing to debug. Can you set another test form, translated there directly so we could debug it? |
November 14, 2024 at 4:21 pm #16404091 | |
nicoC-5 |
As I communicated before, that we duplicated the form for Italian and wrote italian as the primary language. Thats why in frontend you see it in the right language here! Since you took a copy you need to embed the right form on the italian Site! Please see attached files! We had to build this workarround because it is live and printmedia is out! |
November 15, 2024 at 8:26 am #16406371 | |
nicoC-5 |
Can you please update what your status is? |
November 18, 2024 at 6:47 am #16412854 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
I did not create a Duplicator as you already used a workaround. Can you set this form to show the issue on a test page (can be a private page not available for the public)? I will create Duplicator for further debugging then, I'd rather not make any changes concerning forms on your live site or adding extra pages. |
November 18, 2024 at 9:24 am #16413749 | |
nicoC-5 |
Hi, I can not create pages on the Live-System eighter since it is delicate and I dont want to interfear. But here hidden link this is my test Site with the form that is supposed to show the right language in the frontend. So please debug on your enviroement. |
November 18, 2024 at 12:04 pm #16414660 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
Can you send me logins for hidden link? The one from the production site don't seem to work as I get "ERROR: The username or password you entered is incorrect.". |
November 18, 2024 at 3:00 pm | |
November 19, 2024 at 7:47 am #16417854 | |
Bruno Kos Supporter
Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00) |
This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you. |