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[Closed] 502 error

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This topic contains 1 reply, has 0 voices.

Last updated by Waqas Bin Hasan 9 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
December 5, 2024 at 4:02 pm #16482752

alexanderJ-18

Background of the issue:
I am trying to publish changes, such as assigning a homepage template, on my WordPress site using the WPML plugin. The issue can be seen at the following link: hidden link.

Symptoms:
I am experiencing 502 errors when attempting to publish any change. The requests are being killed by the Long Process killer script on the site, which terminates processes running for 60 seconds or longer.

Questions:
What process related to the WPML plugin is causing the update to take so long?
How can I prevent the Long Process killer script from terminating the requests?
December 6, 2024 at 9:32 am #16485234

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I noticed that you previously had more or less the same problem and that was fixed by updating plugins to the latest versions.

Can you please make sure that WordPress, plugins and themes are on the latest versions? And then clear cache and recheck?

If issue persists, please provide the debug information of your website for an overview of your setup. See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.

I've enabled the debug information section for your next reply.

Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards.

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