ACF fields cannot be translated

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 11 replies, has 2 voices.

Last updated by Kor 6 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
August 19, 2024 at 2:30 pm #16084330
Wannes	Ok, thank you. We're having some other issues as well. For example this item doesn't translate the ACF fields page section in ES or FR: hidden link But when I edit the translation I can see all the content, but it's not coming through
August 19, 2024 at 7:33 pm #16085088
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. I’m able to replicate the issue when attempting to translate content into French or Spanish. It’s unclear what the problem is at this point, but could you please increase the WP Memory limit as detailed here: hidden link ? Once that’s done, I can retest the issue and escalate it to our 2nd Tier Support for further investigation.
August 20, 2024 at 8:35 am #16086172
Wannes	I increased the memory limit to 256M
August 21, 2024 at 10:16 am #16089818
Wannes	We mostly have the issue for ES en FR translation if that info helps.
August 21, 2024 at 7:59 pm #16092152
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
August 23, 2024 at 7:12 pm #16099505
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've downloaded a copy of the Website and I will investigate this further and will come back to you as quickly as possible.
August 26, 2024 at 7:53 pm #16106763
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I can replicate this on my dev site and I will escalate this further to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
September 12, 2024 at 8:03 am #16169421
Wannes	Hello, What is the status on this issue?
September 13, 2024 at 6:57 am #16174140
Wannes	It's been almost a month and we need to be able to continue translating the site for our client. Is there any progress on the issue?
September 13, 2024 at 7:11 am #16174169
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry for the delays on this one. I have feedback from our 2nd Tier Support and I'm troubleshooting the site in my local installation. I will come back to you shortly.
September 16, 2024 at 8:06 pm #16185518
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I apologize for the delays. I’ve forwarded this back to our 2nd Tier Support for further investigation, as there are no error logs and it might be related to the server database. I’ll get back to you once I have more information.
September 17, 2024 at 10:28 am #16187632
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I have a solution for this. Could you please update your credentials here so that I can apply the fix for you? Or you can do this on your own by configuring the ACF group translation options shown in the attached screenshot. Please backup before you proceed.

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