ACF fields for woocommerce product is not being translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the 'About Product' and 'Usage' ACF field content was missing in the Arabic version of a WooCommerce product.
Solution:
We found that the field group did not have a translation mode set. We changed it to 'Same fields across languages'. We recommend updating the product in the default language and its translation. After updating, please verify the changes on the Arabic product page.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 1 replies, has 1 voice.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author	Posts
March 21, 2025 at 11:55 am #16844251
tamimI	Background of the issue: I have created a few ACF fields for a WooCommerce product like 'About Product' and 'Usage' and added English content for the product. However, for the Arabic version of the product, the ACF field content is missing. You can check the issue at the following URLs: hidden link Symptoms: The 'About the Product' and 'Usage' content is missing for the Arabic version of the product. Questions: Why is the ACF field content missing for the Arabic version of the product? How can I ensure the ACF fields are translated correctly for the Arabic version?
March 24, 2025 at 7:00 am #16849811
tamimI	Please check it asap
March 25, 2025 at 1:56 am #16854481
Osama Mersal	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
March 25, 2025 at 1:45 pm #16858069
tamimI	Please check the issue asap as the site is live.
March 25, 2025 at 5:35 pm #16859302
Osama Mersal	Hi, Thanks for the access details. I checked the issue and found that the field group didn't have a translation mode, so I set it to "Same fields across languages". Please update the hidden link and its translation. After that, please check the hidden link on the front end. Best regards, Osama
March 26, 2025 at 6:37 am #16860594
tamimI	Hi, thanks for your reply. So now what should I do? Should I update each product manually? Thanks.
March 26, 2025 at 6:47 am #16860615
tamimI	I need automatic translation of ACF fields for all products.
March 26, 2025 at 7:35 am #16860748
tamimI	It seems fixed now and translation is completed for all products. But let me confirm all products before closing the ticket.
March 26, 2025 at 4:08 pm #16864160
Osama Mersal	Hi, Please take your time and let me know if you need further assistance regarding this issue. Best regards, Osama