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This thread is resolved. Here is a description of the problem and solution.

Problem:
You have a custom 'options' page created with Advanced Custom Fields (ACF) and the options are not rendering in other languages when the language is changed. You've set the mode to 'Expert' and chose 'Don't translate' because the contents of the option page don't need to be translated (e.g., phone number). However, when you switch languages, the content is missing.
Solution:
Currently, the functionality to disable translation for ACF option pages and ensure they render correctly in all languages regardless of the translation settings is not available. This issue has been escalated internally as a feature request. As of now, there are no plans to implement this due to limited demand, but it remains open in our internal tracker for future consideration.

If this solution does not apply to your case, or if it becomes outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.

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This topic contains 17 replies, has 1 voice.

Last updated by Marcel 4 months ago.

Assisted by: Marcel.

Author Posts
July 28, 2025 at 10:25 am #17274523

thomasS-38

Hey. Thanks for the update.

Any update on the label thing?

July 30, 2025 at 7:11 am #17280645

Bigul

Hello,

You are welcome. Unfortunately, the possible workarounds did not resolve the issue in this case. Therefore, we have escalated the ticket to our second-tier team for further investigation and debugging.

We will get back to you in the latest ticket as soon as we have an update. Thank you for your kind understanding.

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Thanks!

Bigul

September 18, 2025 at 10:46 am #17412835

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

This ticket has been escalated internally as a feature request, since the functionality is not yet available.

At the moment, our team does not have plans to implement it, as there has been limited demand. Should this change in the future, we’ll update you here. For now, the request will remain open in our internal tracker.

Best regards,
Marcel