Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 -

Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 0 replies, has 0 voices.

Last updated by erezS-3 1 week, 6 days ago.

Assisted by: Kor.

Author Posts
December 23, 2024 at 4:48 pm #16541181

erezS-3

Background of the issue:
I am trying to manually add a translation to German for strings on my site hidden link. These strings have a sandbox icon under the German language.

Symptoms:
1) When I click the sandbox icon, nothing happens, and it says 'waiting for translator to German'. 2) When I try to send it to the basket, I get the message 'String "abc" will be ignored for German, because translation is already waiting for translator'. 3) All jobs (for strings) in the jobs list for English to German are in 'complete' status.

Questions:
How can I solve this loop?

December 23, 2024 at 4:55 pm #16541221

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

December 23, 2024 at 5:04 pm #16541247

erezS-3

I need to send you login credentials to proceed with the ticket. How do I do it in a secure way.

December 23, 2024 at 5:05 pm #16541262

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've just enabled the private reply option for you. Could you share your credentials over there?

December 23, 2024 at 5:16 pm #16541298

erezS-3

I sent the wrong information please hold unit I update you!!

December 23, 2024 at 5:52 pm #16541377

erezS-3

I need to resubmit the credentials for the staging copy (FTP is unchanged). Please open the private message option again. Thanks!

December 24, 2024 at 5:57 am #16542506

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've just resent the private reply option for you.

December 25, 2024 at 6:08 am #16544943

erezS-3

Are you checking this?

December 25, 2024 at 6:10 am #16544946

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Yes, I'm checking on this now and I will come back to you shortly.

December 25, 2024 at 7:30 pm #16545937

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Looks like it is stuck somewhere. Could you please delete the strings using the button shown in the attached screenshot and rescan the plugin?

Screenshot_111.jpg
December 26, 2024 at 6:22 am #16546280

erezS-3

This, of course, works. (I tried it on one string).
But it is an imperfect solution since I have for each string translations for Spanish and Portuguese. The only missing translation is for German.
After I delete them, I have to redo all the languages.

Please close this ticket. I prefer to use this workaround than wait for a better solution.

Thanks for your efforts.

The topic ‘[Closed] Add translation to a strings’ is closed to new replies.