Advanced Translation Editor loading forever

This thread is resolved. Here is a description of the problem and solution.

Problem:
After moving a website from a staging server to a production server and changing the license domain, the client is unable to access the Advanced Translation Editor (ATE). The ATE loads indefinitely, and the fields remain grey and empty. Additionally, the page being translated is stuck in 'translation in progress' mode in the WordPress backoffice.
Solution:
We recommend clearing your browser cache or trying to access the ATE from a different browser. This can often resolve issues with pages not loading correctly.

If the solution provided here is not relevant to your case, perhaps because it's outdated or not applicable, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 1 month ago.

Assisted by: Mihai Apetrei.

Author	Posts
April 17, 2024 at 4:22 pm #15534010
deutanS	Hi, we just moved a website translated with WPML from staging server to production server, changed the license to the right domain name (as i had mistakenly selected "production" instead of "development" when i registered the development site originally), but somehow we can't access the Advanced Translation Editor now while it was fine on staging server. When we try to update a translation, we are taken to the ATE url but it just loads forever, with all fields staying grey and empty, and the glowing animation on them. When we go back to WordPress backoffice, the page we tried to translate seems to stay blocked in "translation in progress" mode with the cog icon and alert pop-up when we try to edit the layout on original page. Do you know what could cause this problem please?
April 17, 2024 at 4:37 pm #15534070
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before this ticket gets assigned to one of my colleagues, I will try to help. Can you please clear the browser caching or try from a different browser? Please let us know how things go. Mihai Apetrei
April 17, 2024 at 5:09 pm #15534193
deutanS	Yep, that worked... How did i not think about doing this, i don't know 😀 Thank you