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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 2 replies, has 0 voices.

Last updated by Kor 1 week, 3 days ago.

Assisted by: Kor.

Author Posts
February 2, 2026 at 4:02 pm

vasylyT

I tried entering the information to describe my website, but I keep getting an error without any explanation of what’s wrong. I can’t understand how to proceed in this situation.

I’ve tried both short descriptions with just a few words and longer descriptions with full sentences, but I always get the same error. I have available credits, so I don’t understand why it won’t let me move forward.

Please help me resolve this issue.

February 2, 2026 at 5:40 pm #17784893

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've escalated this, and I will get back to you once I've feedback.

February 3, 2026 at 6:28 am #17785552

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Our 2nd Tier Support team has checked the issue and it appears to be caused by the redirection rules in your .htaccess file. I tested the site using the default WordPress .htaccess, and it works correctly. Please exclude wp-json files from your redirect rules.

Default .htaccess

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
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