[Waiting for user feedback] Ampersand (&) symbol doesn't appear
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Background of the issue:
I have translated the website with ATE and automatic translation using WPML AI. For some reason, there are many places where the ampersand (&) symbol doesn’t appear in the translation. The issue can be seen on this page: hidden link. In the link I provided, the text on the top should be 'Corporate & Workplace Nutrition Wellness'. There are other cases like this hidden link where the title should have been 'Woman & Child' but the & disappeared after the automatic translation.
Symptoms:
The ampersand (&) symbol doesn’t appear in the translation, resulting in extra spaces where the symbol should be. In the ATE, the & symbol exists in the first link, but in the "woman child" it disappeared.
Questions:
Why does the ampersand (&) symbol disappear in the translation?
How can I ensure the ampersand (&) symbol appears correctly in translations?
For additional testing, can you please temporarily switch to a different translation service engine such as Google, create a test page that includes an & symbol and translate the page. Does the & display if you use a different translation service?
If not, please try these steps. Please be sure to make a full backup of your site and database.
Then, go to WPML -> Support -> Troubleshooting.
Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Synchronize local job IDs
- Fix Terms count
- Fix post assignment for translations
I have a test site set up with WPML AI translation service enabled. WHen I try to test auto translating a Greek page to English, I get this message:
"The site's default language Greek doesn't support automatic translation."
Did you have backup translation services enabled in your site? You mentioned you used automatic translation and Greek was default - or did I get that wrong?
Feel free to use the test site I set up and run some tests there to see if we can reproduce the issue. This link will automatically log you in: hidden link
This is some kind of bug on your end, Greek is supported as you can see here hidden link
It can also be seen from the usage reports, and also I have contacted support for a different issue, again related to WPML AI, which was resolved and they never mentioned Greek not being supported.
While I was typing this message, I did some testing and found the bug:
- I went to WPML -> Languages
- changed the "Language mapping" for Greek to something different but DIDN'T click save
- changed it back to Greek, then clicked the "Save" button
- clicked it and voila, error is gone.
So this is a different bug I guess, something is not stored correctly and has to be saved again.
I resolved that issue with mapping Greek by enabling the additional translation service engines. Do you only have WPML AI translation service enabled on your site, or do you have any backup translation engines enabled?
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