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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 2 days, 3 hours ago.

Assisted by: Waqas Bin Hasan.

Author Posts
September 26, 2024 at 10:11 pm #16227607

fredericP-18

Background of the issue:
Articles translated by our translator cannot be found in the drafts, even though they have been validated and have been translated.

Symptoms:

Questions:
If I can't access the draft of a translated article, how am I supposed to plan its publication?

September 27, 2024 at 7:43 am #16228646

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello Frederic,

Thank you for contacting the support.

May I ask for the debug information of your website for an overview of your setup? See https://wpml.org/faq/provide-debug-information-faster-support/ for more information.

I've enabled the debug information section for your next reply.

Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards,

Waqas

September 27, 2024 at 8:39 am #16228994

fredericP-18

Find attached the debug information

September 27, 2024 at 12:03 pm #16229744

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the debug information.

I'm suspecting a conflict here perhaps coming from another plugin or the theme.

Can you please try the following?

1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML.
3) Switch to your parent theme "Hello Elementor". You may also check with a standard theme like 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know your findings and I'll try my best to help you further on the matter.