ATE keep loading when I want to update it

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to update design changes and text content on the EN page because the Advanced Translation Editor (ATE) keeps loading.
Solution:
We recommend trying to use a different browser to see if the issue persists. If the problem remains, clear the browser cache to potentially resolve the loading issue.

If these steps do not solve the problem, the solution might be outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ATE

This topic contains 12 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 3 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
April 17, 2024 at 7:56 am #15529950
Fiqi Syatoto	I want to update my design change and text content in the EN page, but the ATE keeps loading.
April 17, 2024 at 7:58 am #15529972
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Welcome to WPML support. I'd be happy to help you with this. Can you try to use a different browser or clear the cache of your browser to see it it works? Look forward to your reply. Thanks
April 17, 2024 at 8:02 am #15529983
Fiqi Syatoto	Yes, it is still happen, I use chrome with clear cache
April 17, 2024 at 8:04 am #15530001
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you please try with a different browser? If it doesn't help, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and FTP) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
April 17, 2024 at 8:33 am #15530167
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, We have some issues with cache so if you try with a different browser the problem should be fixed, can you try this? Thanks
April 17, 2024 at 8:34 am #15530173
Fiqi Syatoto	I think it happen after I update the WPML to the newest version
April 17, 2024 at 8:51 am #15530306
Fiqi Syatoto	clearing cache firefox not success (still keep loading) using new browser chrome sometimes can load (I need to refresh it) sometimes cannot load.
April 17, 2024 at 8:57 am #15530353
Fiqi Syatoto	Just successful in firefox, in fact I need to wait the loading until 1 minute. Is it normal?
April 17, 2024 at 10:05 am #15530783
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hey, It shouldn't take too long, probably just a small problem. Can you try again? Also, we're trying to figure out why this is happening, but right now we can't make it happen again. Our developers are looking into it to see if they can reproduce. Thanks.
April 17, 2024 at 4:00 pm #15533911
Fiqi Syatoto	Hi Shekhar, I am not sure what happened, but now the ETA work well. I often experience this issue at the morning and afternoon (my time), the time when I contact you first today. Maybe it is internet connection issue + caching issue. But not sure. Thanks.
April 18, 2024 at 4:58 am #15535329
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Glad to know that, can you check if the problem exists now? Thanks
April 18, 2024 at 5:53 am #15535375
Fiqi Syatoto	I am using it, and fast. Thanks. Any information about this issue? Maybe caused by the wpml server?
April 18, 2024 at 5:54 am #15535377
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, There was some cache issue from our end and it shouldn't happen again. Thanks