Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to edit the Greek translation for your homepage, but the translation has disappeared. When attempting to edit, the Gutenberg editor indicates that content can only be edited in UX builder.
Solution:
If you're experiencing this issue, we recommend checking if the WPML editor is selected for the homepage, you can open the open the page in WordPress editor and check this on Language metabox. If not, select it and update the translations. This adjustment should resolve the problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 2 replies, has 2 voices.

Last updated by Shekhar Bhandari 7 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 5, 2024 at 5:54 am #16143097

savvasc-2

Background of the issue:
I am trying to edit the Greek translation for the homepage on my site hidden link. Suddenly, the translation for the homepage disappeared. When I click on the pencil icon next to the homepage to edit the Greek translation in pages, the Gutenberg editor opens up saying content can only be edited in UX builder (Flatsome theme).

Symptoms:
Translation for the homepage disappeared. The Gutenberg editor opens up with a message saying content can only be edited in UX builder.

Questions:
Why did the translation for the homepage disappear?
How can I edit the Greek translation for the homepage using WPML?

September 5, 2024 at 6:33 am #16143226

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be happy to help you with this.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

September 5, 2024 at 6:56 am #16143282

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

ATE editor wasn't selected for the homepage, selecting it and updating the translations solved the issue.

Please check this video for reference: hidden link

Look forward to your reply.

Thanks