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Tagged: Exception
This topic contains 9 replies, has 2 voices.
Last updated by Dražen Duvnjak 9 months, 3 weeks ago.
Assisted by: Dražen Duvnjak.
Author | Posts |
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January 12, 2024 at 10:07 am #15178175 | |
marcoB-110 |
Hello, Within the attributes page in wp-admin, attributes of different languages are suddenly shown in the general attributes list. Besides that there are suddenly 3 attributes added. You can see the problem in the attached image. This is a problem because it's showing in the product filter at the shop page. We are currently working on a different problem that's addressed here: https://wpml.org/forums/topic/internal-links-in-page-are-not-translated-automatically-topic-2/ But this issue should be treated as a different issue the WPML employee said, so I made a new topic for this issue. We cleared the Wprocket and Object Cache sometimes and used the "Translate Link Targets" by pressing the button at “Scan now and adjust links” sometimes. So that could have triggered it perhaps. Why did this happened and how can we prevent this? |
January 15, 2024 at 9:03 am #15183730 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello thanks for contacting us. As I see you mentioned you are using Object cache, and sometimes it can cause similar problems with mixed languages or translation not saving. Please try next: 1) Try the next workaround or disable the object cache completely: - https://wpml.org/forums/topic/object-cache-pro-causing-wpml-issues/page/2/#post-14302565 2) Please go to WPML > Support > Troubleshooting > Clean up and click to run next: - Clear the cache in WPML Let me know how it goes. Regards, |
January 18, 2024 at 11:06 am #15199373 | |
marcoB-110 |
Hello Drazen, We are working on it. We will let you know soon what we did and what the results are. |
January 18, 2024 at 1:43 pm #15200124 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, great, let us know how it goes. Regards, |
January 23, 2024 at 4:00 pm #15218172 | |
marcoB-110 |
Hello Drazen, The Object Cache we use was already off so that shouldn't be the problem. I followed your steps regarding the WPML Troubleshooting. I notice I still see some English attributes in the general attributes list on the attributes page in wp-admin (“Mounting”, “Remaining” and “Replacement Parts”). So it did not solve that problem, or does Troubleshooting prevent something like this from happening in the future? I notice that a duplicated attribute in the filter "Filter within accessories" on the page hidden link was indeed gone, so I think it worked for that, but it still shows a duplicate attribute (Accessories) at the filter "Product category". |
January 24, 2024 at 7:42 am #15220006 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, thanks for getting back. Please make a full backup of your site (files and database) and confirm it in your next reply. Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly. I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any. I would need to access both your site's wp-admin and FTP account, if possible. I have enabled the private username and password fields in your next reply. I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned. You can safely add your information into these fields. Regards, |
February 1, 2024 at 5:19 pm #15256198 | |
marcoB-110 |
Please wait while I am still discussing this with my client. |
February 2, 2024 at 7:06 am #15257969 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, sure, take your time and let me know when ready to proceed. Thanks, |
February 8, 2024 at 10:06 am #15280380 | |
marcoB-110 |
Hello Drazen, My client decided to remove the wrong product attributes and check if the correct situation (the correct attributes) will stay for the time to come. If there are sudden attributes popping up in the future that are not correct we will contact WPML again, okay? |
February 8, 2024 at 12:19 pm #15281083 | |
Dražen Duvnjak Supporter
Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00) |
Hello, sure, sounds good. Hope it works fine in the end. Regards, |