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Last updated by nicolasL-34 35 minutes ago.

Assisted by: Bobby.

Author Posts
March 29, 2025 at 10:49 pm #16875850

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Just an update that this is currently being reviewed by our team and we will update you here once there are news.

April 3, 2025 at 10:15 am #16891195

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

Hello!
I am George from the second tier support.

I am writing to let you know that we have two possible workarounds that you can try.

You can:
- Make a small change to the affected posts and update them.
It should start working or you can send from WPML > Translation Management
OR
You can try to temporarily disable Translate Everything Automatically which would show the Jobs tab in WPML > Translation Management page.
Then you can go to Jobs and find the jobs that are not completed (Needs Translation status).
After you select them, you can select to Cancel in bulk (note you might want to repeat this a few times because there are many subpages with such jobs) and then you can force retranslate automatically from WPML > Translation Management or try to re-enable Translate Everything Automatically mode.

I hope this helps you progress with the project that you are working on.

Please let us know how it goes.

April 3, 2025 at 11:32 am #16891687

nicolasL-34

Hello,

Until now, I manually selected all the products that were stuck waiting for a translator to send them for translation. Last week, I was able to send all the products that hadn't been automatically translated, and I no longer had any products to translate. And since today, when I try to do the same thing, I get an error message:
"Submission for translation failed.
The jobs could not be created in the Advanced Translation Editor. Please try again or contact WPML Support for help."
(See attached file).

This is the first time I've had this message, and I installed version 4.7.3 this morning.
These products are therefore not automatically translated, and I can no longer send them for translation manually as I used to.

Capture d'écran 2025-04-03 132543.png
April 3, 2025 at 1:40 pm #16892675

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

I visited your site, and I see one stuck job in the ATE log - for a product with ID 22610 that was not present on your site.
Did you perhaps do a migration of a sort? Like between staging and production? Or perhaps you removed some contents while WPML was disabled?
This was an automatic translation job that was stuck and attempted to be downloaded over and over again - but because there was no actual post - it was producing errors.

I canceled that job and it should not be bothering you anymore.

In addition, in your ATE comm log, I can see some errors that were probably caused due to communication issues with your server and ATE.
Maybe you should enable debugging (if not done already) and check for errors in the log and provide us with the output as this is probably a new issue.

April 4, 2025 at 6:07 am #16895141

George Botsev
Supporter

Languages: English (English )

Timezone: Europe/Sofia (GMT+03:00)

Hello again!
Yes, this is the job that I was telling you it had missing the original language post.
You should not get any more entries related to that job.

April 9, 2025 at 8:02 pm #16915860

nicolasL-34

Hello,
I'm getting back to you regarding the various issues raised in this ticket.
I no longer have the error message when I try to create a translation, however my initial problem still persists. I was able to translate all of my products, so yesterday I no longer had any products pending translation. Today,
following an update from my client on one of their products (in the original language), the translations for this product are not updating automatically. I manually sent the English translation to check if it was working, and the translation was successfully created. But I have to check every day if there are products pending translation and send them manually if they are, and I would like this process to be automatic.

Thanks,

Capture d'écran 2025-04-09 220123.png