Automatic Translation Credits not appearing on site

Tagged: ATE

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Last updated by kateH-7 5 months, 1 week ago.

Assisted by: Lauren.

Author	Posts
August 27, 2024 at 6:55 pm #16111871
kateH-7	Background of the issue: When i go Translation Management -> Tools -> Automatic Translation it only shows the option to Copy Migration code. it doesnt show the option to see the Connected Sites or any other option. We have assigned 69000 credits to totara.com in our account, but it does not show in the CMS that the site has any credits. Symptoms: Questions: How can we get access to these translation credits? Why can't we see the connected sites or any other account information in that Tools section?

Author

Posts

August 27, 2024 at 6:55 pm #16111871

kateH-7

Background of the issue:
When i go Translation Management -> Tools -> Automatic Translation it only shows the option to Copy Migration code. it doesnt show the option to see the Connected Sites or any other option. We have assigned 69000 credits to totara.com in our account, but it does not show in the CMS that the site has any credits.

Symptoms:

Questions:
How can we get access to these translation credits? Why can't we see the connected sites or any other account information in that Tools section?