automatic translation not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with the automatic translation feature in WPML not functioning properly.

Solution:
We recommend creating a new sitekey by adding your site to your WPML account manually. Here are the steps to follow:
1. Navigate to Plugins -> Add New -> Commercial in your website.
2. Click on the register link to start the site registration process in your WPML account, ensuring you use the exact Site URL.
3. During registration, specify whether this site is for production or development, decide the number of credits to assign, and create the new site key.
4. Return to Plugins -> Add New -> Commercial on your website.
5. Use the newly created site key to register by clicking the register link again.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Waqas Bin Hasan 3 weeks, 4 days ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
June 13, 2025 at 10:26 am #17132784
jointP	Background of the issue: I am trying to use the automatic translation feature in WPML, but it is not working as expected. Symptoms: The automatic translation feature is not functioning. Questions: Why is the automatic translation not working? How can I fix the automatic translation issue?
June 16, 2025 at 6:10 am #17137026
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Before proceeding further, can you please try the following? 1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised. 2) Deactivate all plugins except WPML and String Translation. 3) Switch to a standard WordPress theme like 2021 or 2024. 4) Go to WPML -> Settings. 5) Look for the section showing translations engines, if you see a few there, try to turn all these off and save the settings. 6) Reload the page and then try enabling these again and save the settings. 7) After that, please go to WPML -> Languages -> Edit Languages and try correct the mapping of the languages and save. I hope this 'll help fixing the issue. Please let me know your findings and I'll try my best to help you further on the matter. Regards.
June 23, 2025 at 5:28 am #17157930
jointP	hidden link this is my new copy of the site and its production but i dont see this site url in my add credits section. I need to add credits here. I have got 78,000 credits still when i try to auto translate its showing credits not available. whyyyyy this site url is not even listed in my wpml account dashboard.
June 23, 2025 at 7:34 am #17158259
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	You need to create a new sitekey by adding your site to your WPML account, by yourself (or manually). Then you can assign the credits and use that sitekey in your site to use the credits. Please try the following steps: - In your website, go to Plugins -> Add New -> Commercial. - Register WPML by clicking the register link. - This 'll take you to the site registration process in your WPML account with appropriate and exact Site URL. - During this process, you can specify either this site is production or development, as well as, the number of credits you want to assign and finally create the new site key. - Then go back to Plugins -> Add New -> Commercial on your website. - Click the register link and use the new site key (created above) to register.