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[Resolved] Automatic translation stuck on translation, completed translation partially live
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to use automatic translation for various pages and posts on their website. They encountered an issue where a page translated 100% in the Advanced Translation Editor was not fully appearing on the live site. Additionally, the automatic translation status was stuck on 'Refreshing translation status' and the WPML admin bar showed 'Automatic translation status 0 / 2, 0%, less than 1 min remaining' for an extended period. Solution: 1. We identified that the Website ID used by the Advanced Translation Editor (ATE) to process translations was different from the one registered on the ATE server. We updated the website with the correct ID, which allowed the translation to be processed immediately by ATE and the translation started to appear correctly on the frontend. 2. For a post that was stuck in an 'in-progress' state, we changed the translation method by accessing the post, clicking on the Gear icon, and selecting manual translation. This refreshed the translation method and resolved the issue. If this solution does not seem relevant to your situation, please open a new support ticket with us.
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Tell us what you are trying to do?
we want to use automatic translation to translate various pages and posts on walkofwisdom.org.
Is there any documentation that you are following?
No, just trying to follow the steps in the interface.
Is there a similar example that we can see?
On live, you can see the page hidden link, which in the advanced translation editor is translated from Dutch to English 100%, but only part of the translation is showing on the live site. I re-send the job to automatic translation from the translation management screen, but now it seems to be stuck on 'Refreshing translation status'.
Notably, the status icon in the wp admin bar has been showing 'Automatic translation status 0 / 2, 0%, less than 1 min remaining' for about a day, which doesn't seem right.
I understand the issue you're having and will try my best to assist you in this matter.
From our translation management system, I can see that the particular translation job is completed, but not delivered yet. Which is why, the translations aren't showing correctly.
Could you please follow the instructions mentioned in the guide below and see if it helps to solve the stuck issue?
If the problem persists, navigate to "WPML > Support > Advanced Translation Editor → Error log", and take a full screenshot of that page in your next response. I'll review it and advise you on the next steps.
I cancelled the job under Translation Management, changed title and did the translation again, but the job seems to be stuck again (Automatic translation status 0 / 1; 0%, less than 1 min remaining).
Can I find the Advanced Translation Editor → Error log somewhere on the server or database? It is too big for a screenshot or copy/paste to excel..
Hello Ivan,
I hope you're doing well. Sorry for the delay in responding I was unavailable due to the weekend and a holiday.
Thank you for the information provided. Regrettably, the ATE error log is not stored within the site directory. However, you can capture a full-screen screenshot showing the most recent errors, ensuring that all columns are fully visible. It will be enough!
In the next response, please also share the link to the post that you're trying to translate. I will check and try my best to solve the issue for you.
Looking forward to your response and wishing you a Merry Christmas!
Hello Prosenjit, happy new year first of all! See attached the screenshot with the first portion of the error log. Nb the extra data for the third error (ATE Server Communication) is an extremely long list of IDs extending well beyond the screenshot.
An example of a post I try t translate but doesn't appear in full is the one I mentioned earlier, hidden link.
Hello Ivan,
Thank you for sharing the ATE Error log.
The most recent error in the Log indicates the "Active Record not Found" error, which mostly appears due to not configuring the "First Name" and "Last Name" for the Profile. Could you please ensure that the First name and Last name are added properly to your Profile(Users > Profile)? If you have a Translator, ensure that the profile of the Translator is also updated with the First name and last name.
In the Error log, I also noticed "Bad Gateway" error, which suggests that WPML access to your site is blocked by firewall. If firewall is configured in Server level, please reach out to your hosting administrator and ask them to whitelist the following domains:
After making the adjustments above, please make a small change in the default page/post, save the changes and resend the contents for translation. I hope it will help to solve the issue.
Please let me know the update. I will be happy to help if you need further assistance in this matter.
Best regards and wishing you a happy new year!
Prosenjit
First and last name for the two translators are added, but perhaps we've done that sometime after the error date.
About the domains: no domains are blocked on the server. Also, the ip addresses related to any of the domains you mention are currently blacklisted.
- Does the connection use a specific port? It might be currently closed?
- The server can whitelist ip addresses. If you have a list of ip addresses in use by wpml, I can request to have those whitelisted.
Please be informed that there are no specific ports are being used and that all connections are served over HTTPS. Regarding the IP whitelisting, unfortunately, we cannot provide a static IP address as our system employs dynamic IPs that frequently change.
To proceed, please request your hosting administrator to whitelist the domains associated with our service. This is crucial for ensuring uninterrupted communication between our systems.
Once the domains are whitelisted, kindly navigate to your WordPress Dashboard, then to WPML > Support. At the bottom of the page, you will find the "Installer Support" section. Please check to ensure that all items listed there are marked in green and display no errors.
Following that, make a small change in the default post and proceed to update its translation.
If the issue persists even after that, a closer inspection will be required to understand the root cause of the issue.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.
You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please backup site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Hello Ivan,
I hope you're doing well. Sorry for the delayed response due to the weekend.
I thoroughly have checked and it's clear that your WPML configuration is functioning correctly. However, it seems the issue arises after completing the translation using ATE. While ATE successfully performs the translation, but encounters a problem when transferring the translated content back to your site. This interruption seems to be due to a blocked connection, resulting in the translations not being processed correctly and not displaying as expected on the frontend.
While checking, I also noticed that the Cloudflare DNS and CDN are in use on your site. If the Cloudflare WAF is active, could you please confirm that the domains I previously mentioned have been added to the whitelist?
Simply choose the hostname, input the domain names, and ensure to skip the firewall for these domains. For further information, you can refer to the guide provided below.
- hidden link
Please also whitelisted the domains in the security plugin that you're using.
Once done, please wait for some time and then try to translate the page again. I hope it will help.
Please let me know the update. I will be happy to help if you need further assistance in this matter.
Hi Prosenjit, I added the rule below in Cloudflare and temporarily disabled Solid Security Basic, but no luck, the automatic translation status remains "0%, less than 1 min remaining", also after a minor change on a translation. Let me know how to proceed, thanks,
Ivan
Hello Ivan,
Thank you so much for your cooperation.
After thoroughly examining all available solutions, it seems there is an issue while processing the translation. The translations are not processed correctly, even when using the default editor for content addition. This indicates a potential blockage within the site's infrastructure.
I have created a replica of your website to conduct a more comprehensive analysis, which I will deploy in my development environment. If required, I will escalate this issue to our second-tier support team for further detailed investigation. Rest assured, you will be promptly informed of any developments or updates.
I appreciate your patience and kind cooperation in this matter.
Upon taking a closer look, I found that the Website ID(that is used by ATE to process translation) on your site and the one registered in the ATE server are different. This is why, your site kept getting blocked in ATE and as a result, the translation wasn't processing properly.
After updating your website with the correct ID, the translation was processed immediately by ATE and the translation started to appear correctly in the frontend. Please check this screenshot for a better understanding: hidden link
Please check and let me know if there is anything else you need help with. I will be happy to assist.
Please note that the change in the site ID is not a bug. Such change can occur as a result of resetting WPML or deleting the WPML database. In your specific situation, pinpointing the exact cause can be challenging. I hope you can understand.
Regarding the pending translation job, that job was created when the Automatic translation was enabled. To complete that job, please enable the Automatic translation(For all previous contents) by going to "WPML > Settings > Translation Mode" and hopefully, that job will be completed soon after that.
Please let me know if there is anything else you need help with. I will be happy to assist.
Not sure what to do at "WPML > Settings > Translation Mode" to solve this. Currently it is set to "Translate What You Choose", and I rather not change it to 'Translate Everything Automatically' because with hundreds of posts, it will cost a ton.
