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[Closed] Background image in Fusion slider being replaced with empty svg

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This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
December 15, 2023 at 7:51 am #15069829

LudovitM

I am trying to: Apply English translation to the page with Slovak as default language. Everything works fine, but images in Fusion slider are not visible. When I look in HTML, I can see that the "background-image" property in style attribute of the slider element is set to some data:image/svg+xml and it appears as just empty transparent svg. This in only in English version of the site. The default one is showing just fine.

Link to a page where the issue can be seen:
English version (with the issue): hidden link
Slovak version (is correct): hidden link
You can see the problem in the two cards in the middle of the whole page, where "Weddings" and "Teambuilding" is titled.

I expected to see: The images that are really there, just like on the Slovak version.

Instead, I got: Just whiteness (transparent svg).

Slovak version.png
English Version.png
December 17, 2023 at 10:45 am #15078669

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload. Please login to this sandbox site and create sliders to replicate the issue. (hidden link)

If the issue is replicable, please let me know the steps to reproduce the issue.

Best regards,
Osama
December 17, 2023 at 5:05 pm #15079369

LudovitM

Hey,

I logged in and I could not replicate the problem.

However, we do not have Avada Builder, but Fusion Builder from Avada, as can be seen on the attached screenshot. To be honest, now I'm confused what is the difference, but it is (the UI is nearly the same, but the names are different and also the versions differ). But there are no instructions on how to upgrade or even if we have to upgrade, I don't even know if they are different versions of the same product or they are different products... All I can see is that we have Fusion Builder and we are unable to download any upgrade or patch, so I assume this is the latest version.

Thank you.

plugins.png
December 18, 2023 at 8:44 am #15081131

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I'm not sure if they are different names for the same plugin or different plugins, so please get in touch with Avada support and consult them regarding this.

If they are the same plugin, you need to update to the latest version of the sandbox. If they are different plugins, please install the fusion builder on the sandbox site and replicate the issue.

Best regards,
Osama

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