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[Escalated to WPML Developers team] Big problem with credit an automatic translation

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Supporter timezone: Europe/Zagreb (GMT+02:00)

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Last updated by Dražen 5 months, 2 weeks ago.

Assisted by: Dražen.

Author Posts
May 1, 2025 at 7:15 am #16985678

nicolasF-24

Hi Drazen,

I don't see the credits on my account, is it normal ?

Thanks 🙂
May 1, 2025 at 7:19 am #16985680

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Sorry, I added only 10 using the wrong format for such a large number.

Please check now.

Regadrs,
Drazen
May 1, 2025 at 7:20 am #16985681

nicolasF-24

Is it here ?

Capture d’écran 2025-05-01 à 09.20.16.png
May 1, 2025 at 7:40 am #16985754

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Yes, but seems there is a restriction that you can not assign credits to site, using pay-as-you-go from that page.

Do you wish me to assign some amount of credits to your website / Organization?

Regards,
Drazen
May 1, 2025 at 7:44 am #16985770

nicolasF-24

I just saw that on your documentation : You cannot add prepaid credits to sites that already use pay-as-you-go.

So it explains why I can't because all my websites are pay as you go

Can you assign the credit to the whole organization ?

Of if you can't only to gladiatorfit.ch

Many thanks !
May 1, 2025 at 7:54 am #16985788

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Sure, added to your organization. It deducted your debt and you still have around 8.6 million credits.

Regards,
Drazen
May 1, 2025 at 8:05 am #16985806

nicolasF-24

Okay thanks !
What is weird is that I don't see them anywhere

Capture d’écran 2025-05-01 à 10.03.21.png
Capture d’écran 2025-05-01 à 10.03.07.png
May 1, 2025 at 8:13 am #16985845

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

you should be able to see it on top of that page, image attached.

Regards,
Drazen

Translation Management ‹ こんにちは — WordPress (1).jpg
May 1, 2025 at 8:33 am #16985882

nicolasF-24

Many thanks !
May 1, 2025 at 8:41 am #16985942

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Great, I will update when i have some news.

Regards