Blank WPML Setup Screen

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Supporter timezone: Europe/Bucharest (GMT+02:00)

This topic contains 30 replies, has 3 voices.

Last updated by Mihai Apetrei 1 year, 7 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 12, 2024 at 2:27 pm #15732162
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Phil, My name is Mihai, and I will be taking over your ticket from here. I understand your concerns and want to ensure that we address them promptly and effectively. To assist you better, could you please provide me with a new staging site? This should be a duplicate of the site where you are encountering the issue, allowing me to observe the problem directly. This will enable me to perform a more thorough investigation and, if necessary, escalate the issue further to our developers. 1. I have activated the private fields below so you can securely share the credentials with me. 2. To further debug the issue, I may need to duplicate your site on a local testing environment using a plugin called "Duplicator." Could you please provide your written approval to install this plugin and duplicate your staging site on a local testing environment? Rest assured, once we find a solution, the duplicated site will be deleted. 3. I will also need your approval to enable/disable plugins/themes on the staging environment that you will share with me. Please let me know if that's ok with you. Your cooperation is greatly appreciated, and I am here to ensure we resolve this matter to your satisfaction. Looking forward to your response. Mihai Apetrei

Author

Posts

June 12, 2024 at 2:27 pm #15732162

Mihai Apetrei

WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Phil,

My name is Mihai, and I will be taking over your ticket from here.

I understand your concerns and want to ensure that we address them promptly and effectively.

To assist you better, could you please provide me with a new staging site? This should be a duplicate of the site where you are encountering the issue, allowing me to observe the problem directly.

This will enable me to perform a more thorough investigation and, if necessary, escalate the issue further to our developers.

1. I have activated the private fields below so you can securely share the credentials with me.

2. To further debug the issue, I may need to duplicate your site on a local testing environment using a plugin called "Duplicator."

Could you please provide your written approval to install this plugin and duplicate your staging site on a local testing environment? Rest assured, once we find a solution, the duplicated site will be deleted.

3. I will also need your approval to enable/disable plugins/themes on the staging environment that you will share with me. Please let me know if that's ok with you.

Your cooperation is greatly appreciated, and I am here to ensure we resolve this matter to your satisfaction.

Looking forward to your response.

Mihai Apetrei

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