We have installed the Booknetic plugin on hidden link website. The website is in Romanian also as the Booknetik plugin. It looks like on the English version of the website, the Booknetic plugin doesn't work properly, it doesn't load all services. (attachment: booknetic-eng.jpg). On Romanian version works (attachment: booknetic-ro.jpg)
I mentioned that I found this page on the plugin's website hidden link, which specifies:
"The most common plugins are Loco Translate and WPML. These two plugins also give excellent results indeed but with some disadvantages."
It looks like the plugin can be translated with WPML, but on our website doesn't work.
Please list the steps to replicate the issue and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
After reviewing your website, I'm still unclear about how to set up this plugin. However, I've created a sandbox site at the following link: hidden link. Could you kindly install the plugin there and attempt to reproduce the issue?
Afterwards, we can proceed with troubleshooting to identify the root cause of the problem preventing it from functioning correctly in the secondary language.
Unfortunately, we tried to install the plugin on your website but we need to add the purchased code. If we do that the plugin on the original website will be deactivated and we don't want that because the website is live.
We decided to pay the subscription support for Booknetic and talk to them to resolve our problems. If they say that we need some changes in WPML we will let you know.
Thank you for your patience and trying to solve our problem!
