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This topic contains 3 replies, has 2 voices.

Last updated by dennisM-22 1 year, 7 months ago.

Assisted by: Kor.

Author Posts
August 31, 2023 at 3:59 pm #14322389

dennisM-22

Yes with pleasure, so I guess the problem is due to the compatibility of borlabs cookies and WPML.
So what about the form -> I use Recaptcha and for this there is a website key etc. I have also included this and it is on correctly included. Now I have my default language German and two other languages: English and Chinese.
At the beginning it was not possible on both translated options because the error message says that I should look at my Recaptcha settings, Golbal settings of WordPress etc.. In the meantime it works without problems on the English side. The problem is currently the Chinese side. This still points to the error message. I have checked all settings and have come to no result.

Furthermore, I also have another problem in the subject. Through Borlabs cookies, the YouTube video that is displayed on the website was first blocked until the privacy policy was confirmed. This is also mandatory. This was initially only on the German side so, although I need it also at the translate pages. Then I found a tutorial that explains how to deal with Borlabs cookies and WPML pages, this tutorial I followed and stupidly the blocking of the youtube video on the German page is also no longer visible. So nowhere anymore.

Can you help me further there?

August 31, 2023 at 4:02 pm #14322421

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hello,

Thanks for contacting WPML support.

I've checked here https://wpml.org/plugin/borlabs-cookie/ and this plugin is fully compatible with WPML. Are you referring to the KB here? hidden link

Also, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 1, 2023 at 3:37 pm #14327811

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to me.

I've visited your website at hidden link and after accepting the cookie consent, I couldn't locate any YouTube videos. Could you please provide information about where the YouTube video is meant to be displayed?

Additionally, I've reviewed the settings at hidden link, and it appears to differ from the settings in the German language. It might be worth revisiting these settings for further adjustments.

September 4, 2023 at 8:18 am #14334365

dennisM-22

Hello,

Yes the Viedeo is under the menu item Services/Service and then on Konception/ Concept

Underneath you will find the YouTube video.

The settings at Borlabs Cookies were so at the beginning, that's right, then I had adjusted the settings to the German side and for whatever reason the blocking of the YouTube video on the German pages was then also no longer present. I then deleted the settings again to restore the content blocker at least on the German side. But even there it no longer worked.