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[Closed] Bricks template of single custom posts page don't work with secondary languages

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 2 voices.

Last updated by Shekhar Bhandari 11 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 17, 2024 at 12:46 pm #16188261

Olivier

Background of the issue:
Translate a bricks template for an event custom post.
The template is created and works prefectly in principal language (french).
The template is, of course, translated in english with the WPML translation editor.
And, in the WPML settings, the custom post type "event" is translatable.

Symptoms:
Although, it is translated, the bricks template doesn't apply in english (secondary language) to english custom posts events :
In french it's OK : hidden link
In english, it isn't : hidden link

Questions:
Why the bricks template doesn't apply to single post page of my custom post type "event" ?
September 18, 2024 at 2:35 am #16190958

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support. I'd be happy to help you with this.

We have few known issues with bricks, can you try the solution mentioned here https://wpml.org/errata/bricks-translated-content-not-showing-on-frontend/ or here https://wpml.org/theme/bricks/ and see if it helps.

Look forward to your reply.

Thanks
September 18, 2024 at 8:01 am #16191487

Olivier

Hello Shekhar,

I've tried the issue solution but the problem remains.

Regards,
Olivier.
September 18, 2024 at 8:03 am #16191501

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
September 18, 2024 at 12:19 pm #16192896

Olivier

Hello,

I can't provide you a tempory access because our test website need to be in production on october the 1st.

I will try to translate templates with WordPress editor instead of WPML translation editor.

I will recontact you after october the 1st to debug this issue.

Regards,
Olivier
September 19, 2024 at 2:27 am #16195735

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure.

The topic ‘[Closed] Bricks template of single custom posts page don’t work with secondary languages’ is closed to new replies.