Bundle Builder not working on translated language

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Compatibility

This topic contains 0 reply, has 1 voice.

Last updated by Andreas W. 2 months, 2 weeks ago.

Assisted by: Andreas W..

Author	Posts
March 14, 2025 at 6:58 pm #16818397
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Take note, that I took those changes on the clone site as I do not have access to your live site. On this site it is currently not possible to use the WPML Translation Editor as the migration banner is not working as expected. Would you like me to adjust the field settings on your live site? The private reply form is enabled again.
March 18, 2025 at 10:16 am #16829137
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	The Product Bundle addon were disabled on your live site. I needed to enable it for testing. You have to click "Show system fields" to be able to see the fields. Fields that have not been edited yet, will not show up in the settings. I have adjusted the available fields now. Please test the translation.
March 18, 2025 at 5:27 pm #16831860
William Allaire	OK so I went into the product, went into the translation, saved. Purged cache. Tried in private navigation. Still having the same issue.
March 18, 2025 at 6:08 pm #16831974
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Revising the translated product now, it has the identical settings as its original product. The bundle has items on the translated product. The issue seems to be, how those items are rendered on Frontend. I see you are using many Divi Theme Builder Templates. Is there currently a specific template assigned for thisproduct or maybe are you using one template for all products? If so, please name me the title of the template.
March 18, 2025 at 7:19 pm #16832187
William Allaire	Hello Andreas Thanks for the prompt answer. The template is this one "Template Produit avec Longue Description" Please we do not have any translation issue with the other products on that same template. Thank you
March 19, 2025 at 3:48 pm #16836272
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	On your staging site, the bundle options no longer show up after updating all plugins. Could you please update "Easy Product Bundles Pro for WooCommerce" to the latest available version and verify if the issue persists? The purpose of this test on your staging is to verify if a third plugin or the child theme is somehow involved in the issue. (Testing in minimal setup)
March 24, 2025 at 3:39 pm #16853127
William Allaire	Hello We changed the caching plugin to LiteSpeed Cache and we still have this issue. We reached AsanaPlugin (creator of the plugin) and they came back to us with this detailed answer that might help you. See screenshot
March 25, 2025 at 3:37 pm #16858795
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	We need to test in a minimal setup on your staging site. Please connect to your staging site. The site is currently running: - Divi Parent Theme - WooCommerce - Easy Product Bundles for WooCommerce - Easy Product Bundles PRO for WooCommerce (currently outdated) - WPML and our Add-ons Question: Why am I currently not seeing the product bundle options? hidden link Is there another plugin involved? Could you please update Easy Product Bundles PRO for WooCommerce on the staging site?
March 25, 2025 at 3:38 pm #16858797
William Allaire	Hello! We are using the real website and not the staging website to do the tests.
March 25, 2025 at 5:10 pm #16859210
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	We need to use the staging site to run the test. It is not advisable to disable plugins or switch themes on your production site. Please do as I instructed. We need to test this in a minimal setup.
March 25, 2025 at 5:11 pm #16859212
William Allaire	I'm sorry, but all instructions so far didn't resolve anything. There's a plugin on live website called "Check Conflitcs" which allow you, for your IP only, to activate certain plugins and do your testing. Please use that.
March 25, 2025 at 5:57 pm #16859376
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I would like to help you but I need your cooperation and you need to answer my questions: Why am I currently not seeing the product bundle options? hidden link
March 25, 2025 at 6:01 pm #16859380
William Allaire	We will use the live website. If you are not comfortable using the live website, tell us what you'd like us to do and we will check and report back.
March 25, 2025 at 6:38 pm #16859560
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I want you to check why on the staging site your product bundle options are not showing up. The Child Theme and all plugins (apart from WPML) are enabled and there are no options: Why am I currently not seeing the product bundle options? hidden link --- What we do on support: 1) First of all, we need to know exactly how the element that is having an issue with its translation was created. 2) We need to test the site in a minimal setup to determine the components (theme, plugins, custom code) that are involved in the issue. 3) If the issue is custom code related, we usually can not take responsibility for the issue, but we may offer guidance. 4) We need to confirm if we handle a general compatilbity issue, that could affect many sites. This would mean, an issue that occurs between WPML and a specific plugin or theme.
March 25, 2025 at 8:06 pm #16859829
William Allaire	The Easy Bundle Extension only needed an update, you should see the bundle builder now. Check Conflict plugin let us see that when we deactivated the LiteSpeed Cache, the English Side was working. We asked Asana, and as per the detailed instruction they give us, it seems that WMPL kinda cache the REST API or something like that.

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