Button (header) and HTML1+2 fields (footer) Astra theme keeps changing language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the Astra theme and experiencing issues where multiple fields, including a button in the header and HTML fields in the footer, change languages unexpectedly. Even after disabling plugins and caching, the issue persists, and changes are overwritten when you publish them in the Astra footer builder.
Solution:
We tested your site by deploying it to a local environment without disabling any plugins, and the issue did not occur, which suggests a potential caching problem. Although you mentioned disabling caching, it's possible that server-level caching might still be active. We recommend checking with your hosting provider to ensure all forms of caching are thoroughly disabled. If the problem continues, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve the issue, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Compatibility

This topic contains 2 replies, has 0 voices.

Last updated by bartD-38 2 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
January 20, 2025 at 8:16 pm #16615448
bartD-38	Background of the issue: I'm using the Astra theme for my website. After a few months, I noticed that multiple fields changed into another language. The button in the header became English on the Dutch default homepage. The HTML1 and HTML2 fields in the footer became Italian. When I changed the HTML fields in the Astra footer builder and published the changes, it replaced my changes again with another language. I disabled all the plugins and also the caching plugin, without success. Can someone help me? Link to a page where the issue can be seen: hidden link Symptoms: The button in the header and HTML1+2 fields in the footer keep changing language unexpectedly. When I change the content, changes are overwritten when pushing the Publish button in the Customize section of Astra. Questions: Why do the button and HTML fields change language unexpectedly? How can I prevent changes from being overwritten when publishing?
January 22, 2025 at 7:09 am #16621246
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thank you for contacting WPML support! Can you check this? https://wpml.org/errata/admin-strings-replaced-by-translations-after-visiting-the-customizer/ Can you try that workaround? As this sounds like this issue. Regards, Bruno Kos
January 22, 2025 at 10:57 am #16622341
bartD-38	Hi Bruno I replaced the contents of line 241 and changed the HTML blocks of the footer back into 'Dutch' in the Astra theme Customize section (footer). After 'Publishing' the changes, I went back to a browser (cache cleaned) and saw none of my changes. The blocks were now in French :(. I can provide access to the WordPress in order to investigate the issue. Let me know. Bart
January 22, 2025 at 12:53 pm #16622998
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I marked your next reply as private so that you can safely add credentials. Also, can you record a video using tool such as hidden link to show me how you do it, so that we can confirm we are on the same page?
January 29, 2025 at 8:25 am #16644799
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Ok, this is what I see - if I change this to "Reserveren", save and then reload the screen, I will see the French version again? And this happens for all the widgets added through the customizer? Can you set header like the one on your website here: hidden link Only the button part. Do you see this issue happening here as well?
January 29, 2025 at 2:06 pm #16647171
bartD-38	Hi I added the button to your sandbox environment. I've called it 'Reserveren' and added the good url of my website. The website is build on a predefined Astra theme template. The same they use in this video: hidden link I hope you can find the issue. Best regards Bart
January 30, 2025 at 6:50 am #16649509
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It seems to be working in the sandbox, can you confirm? Whichever change I made it works. That being said, can you please check if this issue appears on your website when only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin? If still not working, to troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. And to confirm once again, if I change this to "Reserveren", save and then reload the screen, I will see the French version again? This is the issue we need to investigate?
February 4, 2025 at 7:32 pm #16668348
bartD-38	Hi, sorry for the delay. I was on a holiday. I modified again the html1 and html2 section in the footer. HTML2: Notre équipe2 (with 2 at the end) HTML1: Rondleidingen (as first item). I see the changes in the footer after Publishing in Astra Customizer. I will check back tomorrow to see it is back the initial FR section. Then I will disable the plugins and test again. Then I will come back with feedback. Best regards, Bart
February 5, 2025 at 7:53 am #16669232
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Sounds like a plan.
February 5, 2025 at 4:55 pm #16672430
bartD-38	Hi I become completely 'loco' from this issue. I changed the button in the header to 'Reserveren' (Dutch). I published. But the HTML1 and HTML2 were then back in French. The problem is that there is no logic in the issue. Sometimes it changes after Publishing the modifications, sometimes the new values stay (for a while). I have no idea why the French values of these 3 fields (button + HTML1 + HTML2) always come back. Do not hesitate to modify the values of these fields in the production website. At this moment the FR is visual on the Dutch page, so it is not ok and can be modified. The site modules are up to date. You can duplicate to another environment. Thanks Bart
February 6, 2025 at 11:37 am #16675044
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I deployed the site to my localhost and apart from that did not change anything (like disabling plugins). And it works for all the elements: hidden link This indicates caching issue perhaps? I see you mentioned you disabled caching while testing, what about server level caching, can you check this with your hosting support perhaps?
February 10, 2025 at 3:47 pm #16688583
bartD-38	Hi I disabled the nitropack plugin and have no issues anymore. So the issue should lie at their side. Many thanks! Bart