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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with automatic translation credits and needed assistance in setting up American English as a new language on their site.

Solution:
1. If the client recently changed the domain, domain provider, or server, they need to re-register WPML:
- Go to https://wpml.org/account/websites/
- Delete the site URL if it's already registered.
- Re-enter the site URL to create a new site key.
- Copy the key and register WPML again under Plugins > Install > Commercial.

2. To set up American English as a new language:
- Go to Languages > Site languages > Edit languages.
- Edit the default English language to change the "default locale" to en_GB.
- Add a new language and create a custom language for US English, using en_US as the "default locale".

3. If encountering issues with JS scripts and CSS sheets being blocked, consider disabling the rules or the plugin "CSS JS Manager, Async JavaScript, Defer Render Blocking CSS".

4. Regarding translation credits, once the client reaches a certain usage, they will be prompted to pay the open amount as an internal fraud security measure.

If the solution provided here is outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 15 replies, has 4 voices.

Last updated by Andreas W. 6 months, 3 weeks ago.

Assisted by: Andreas W..

Author Posts
April 26, 2024 at 12:19 pm #15570606

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I just visited your site and WPML > Translation Management > Tools appears to be available now.

Take note, that you are running close to a usage of 195.000 credits. As soon you reach this amount a dialog will show up on WPML > Translation Management > Dashboard and ask you to pay the open amount.

This is only an internal fraud security measure for new accounts with high usage from which we have not received a first payment yet.

If there are any issues regarding this topic, please let me know.