can not load in translating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate a post because the translation editor shows a blank page, even after refreshing several times.
Solution:
1. We recommend making a small edit within the Classic HTML Block of the post, such as adding a blank space at the end of the content, and then saving the content again. This action may resolve the issue.
2. If the problem persists, we suggest clearing the browser's cache or trying to access the translation editor using a different browser. Additionally, ensure that you have a stable internet connection.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please do not hesitate to open a new support ticket in the WPML support forum.

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This topic contains 14 replies, has 2 voices.

Last updated by Andreas W. 1 year, 1 month ago.

Assisted by: Andreas W..

Author	Posts
April 17, 2024 at 1:24 am #15528693
cindyZ	I want to translate the post, but when I click it, the translating page show nothing. I waited and refresh several time, still not work. How to solve it?
April 17, 2024 at 2:30 am #15528784
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, It would also be very helpful if you could send us the WPML information for troubleshooting. More information about this here: https://wpml.org/de/faq/provide-debug-information-faster-support/ Also, please send me a screenshot from WPML > Support > ATE Error Log. Best regards Andreas
April 17, 2024 at 2:33 am #15528787
cindyZ	hope you can help to solve it. Thank you
April 17, 2024 at 2:40 am #15528789
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please send me a screenshot from the screen WPML > Support > ATE Error Log.
April 17, 2024 at 2:42 am #15528790
cindyZ	Is it OK?
April 17, 2024 at 2:52 am #15528806
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, At the moment it is unclear to me what might be causing the issue. Please revise WPML > Support > Installer Support and click "Check now". Do you see any issues on this page now? Please send me a screenshot. Best regards Andreas
April 17, 2024 at 2:55 am #15528808
cindyZ	like this
April 17, 2024 at 3:05 am #15528897
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you! I would like to offer to have a closer look at the problem and request temporary access (wp-admin) to the website to investigate this issue further. The FTP-access is not mandatory in this case. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
April 17, 2024 at 3:31 am #15528907
cindyZ	Hello, how about it? Has it solved?
April 17, 2024 at 4:10 am #15528988
cindyZ	hello ?????
April 17, 2024 at 4:24 am #15528992
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I was able to see the issue in the post "What’s the Difference Between WEDM-LS, WEDM-MS, and WEDM-HS?" I am sadly not able to tell how it occurred, but after making a small edit inside the Classic HTML Block, like adding a blank space to the end of the content, and then saving the content again, the issue no longer occurs. Please give this a test and let me know if you need further assistance. If the issue occurs again, please let me know.
April 17, 2024 at 5:05 am #15529014
cindyZ	thank you for your reply, but not just one post can not translating, the problem is that: all the post can't load in the advanced tranlater editor.
April 17, 2024 at 5:34 am #15529045
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am sorry, but at the moment I can not see the issue. Please send me a link to an example post that still shows the same issue.
April 17, 2024 at 5:43 am #15529081
cindyZ	I marked in the image below. Hope can help you understand the issues.
April 17, 2024 at 5:52 am #15529128
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I do not have an issue with opening this translation. See screenshot. I can open both translations for "Surface Finish With Electrochemical Machining And Polishing" and I also tested various other posts and can no longer see the issue. Please try clearing the browser's cache or try with another browser and verify that you have a stable internet connection.