Cannot access the 'Tool' tab in WPML in Word Press admin site

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This topic contains 1 reply, has 2 voices.

Assisted by: Bruno Kos.

Author	Posts
November 6, 2024 at 4:22 am #16369679
nashtechL	Background of the issue: I'm trying to access the 'Tool' in the WPML inside my WordPress admin page on the Production environment. Link to a page where the issue can be seen: hidden link Symptoms: The tool tab didn't load, and I see the following error message: "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Questions: Why can't I access the 'Tool' tab in WPML? How can I resolve the error message about connecting to automatic translation?
November 6, 2024 at 7:33 am #16369908
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Can you please check if this issue appears when: - only WPML plugins are activated, as it will tell us if there is an interaction issue with other plugin - theme is set to a WordPress default like Twenty Twenty as it will tell us if there is an interaction issue with your theme Regards, Bruno Kos

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